Clinical Admissions/discharge Administrator

4 months ago

West Bromwich, United Kingdom Cygnet Full time

**We are looking for an organised Clinical Admissions/Discharge Administrator with a passion for making a difference to others.**

You’ll be working 40 hours per week helping ensure the safe and smooth running of services for the people in our care.

You will be working at **Cygnet Heathers**, a 20 bed service providing neuropsychiatric and neurodegenerative rehabilitation for men with mental health difficulties and acquired brain injury.

You will responsible for the co-ordination of admissions and discharges with the support for the wider Cygnet Heathers team. Also for providing adminstrative support to the Hospital, including being responsible for Health Records and Requests for Access.

At Cygnet, our perks go way beyond pension schemes and excellent professional development.

**Your day-to-day...**
- Provide a high standard of organisational & administrative support
- Promote and ensure the good reputation of the Hospital. To act as a positive role model, maintaining and demonstrating a positive attitude towards Clients, their families, visitors and other staff
- Coordination of all telephone enquiries within the Hospital (including maintaining the database of enquiries). To follow up all enquiries once information has been sent
- Responsible for administration aspects of admitting and discharging patients, following the correct admission procedure, and ensuring that all necessary documentation is completed
- To be responsible for sending out Confidential In-Patient Satisfaction Surveys and producing audit reports from returned questionnaires
- To participate in providing mandatory telephone enquiry training for new staff and refresher for existing staff
- Ensure that effective communication and working relationship is maintained both within the hospital and between Funders and Commissioners, patients and relatives regarding admissions, meetings and any other queries.
- Arrange meetings relating to funding agreements and move on plans
- Attend Patient review meetings and document minutes, where required
- Ensure all medical records are maintained, stored and archived to a high standard
- Ensure close working relationships are maintained with clinical commissioning groups
- Responsible for entering data on e-prime, utilizing the system for running service user and CPA reports as required
- Take minutes of the meetings if requiredCompletion of non-clinical audits for Quality improvements
- To complete administration tasks for the Responsible clinician
- Management of patients finances within the hospital with the support of Head of Care

**Why Cygnet? We’ll offer you**
- Strong career progression opportunities
- Expert supervision & support
- Employee referral scheme
- Pension scheme
- “Cycle to work” scheme & employee discount saving

**You are...**
- An administrator with experience in health care & knowledge of mental health
- Flexible, organised, able to prioritise workloads, solve problems & make decisions
- Calm under pressure & can work under your own initiative
- A strong written & verbal communicator with an eye for detail & excellent interpersonal skills
- Highly proficient in the use of Excel, Word, Outlook, PowerPoint, Access, Windows & the internet

**Cygnet** has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role you’ll have the chance to make a real impact on patients, service users & their families.

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