Hes/23/160 Seasonal Steward

2 months ago

Glasgow, United Kingdom Historic Environment Scotland Full time

**Details**:
**Reference number**:

- 300643**Salary**:

- £21,452 - £22,272- pro rata per annum**Job grade**:

- Administrative Assistant**Contract type**:

- Permanent**Business area**:

- HES - Operations**Type of role**:

- Commercial**Working pattern**:

- Part Year**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Glasgow CathedralAbout the job

**Job summary**:
Thank you for your interest in the post of steward with Historic Environment Scotland, based at Glasgow Cathedral. This is a part year permanent and pensionable appointment.

You will be responsible for delivering the highest standards of visitor experience at Glasgow Cathedral working across all areas, including in the shop, admissions area and outside, with delivery of information to visitors a core part of the role.

**Job description**:
This post sits within the Glasgow & Strathclyde district comprising 7 staffed monuments including Dumbarton Castle and Crossraguel Abbey. You will be part of a team of stewards working in the monument, led by a Monument Manager.

This is an exciting opportunity to work for the lead body responsible for the historic environment in Scotland. You will be actively involved in work which supports providing the best experience for our visitors - ranging from: welcoming visitors to the monument, supporting the facilitation of events or processing online bookings, selling our range of retail products or outlining the history of the site to our diverse visitor base.

We are looking for someone who enjoys interacting with diverse groups of people, who has a passion for customer service and who would thrive in a fast paced and constantly changing workplace.

Key responsibilities, duties and objectives

**Customer Service**
- Process retail and admissions transactions through the till system following appropriate compliance processes.
- Promote our products to visitors (including our membership product and relevant retail offers.
- Ensure a high standard of presentation throughout the site, including following appropriate cleaning processes in both public and staff areas.
- Actively support Historic Environment Scotland (HES) seminars, events, functions and promotions.
- Strive to provide the warmest welcome to our visitors and engage proactively with all visitors throughout their visit.

**Teamwork**
- Proactively communicate with colleagues across the site to ensure high performance standards and consistency within the team.
- Work as part of a team to ensure that the Quality Service Awards are maintained and participate in local action plan delivery.
- Attend and contribute to relevant team meetings.
- Support the Monument Manager with regular compliance checks (as required)

**Commercial Awareness**
- Support the site team to achieve agreed commercial performance targets for the monument
- Maximise commercial opportunities at your site and support district commercial opportunities
- Assist the Monument Manager (MM) to ensure accurate stock management and assist with stock ordering and deliveries as required.

**Health and Safety & Compliance**
- To ensure the security of the site, buildings, and contents, including acting as key holder (where required).
- Monitor and comply with all health and safety procedures/guidance relevant to the site.
- Follow correct procedures to ensure safe operation of all equipment.
- Ensure that the health and safety of staff, visitors and contractors is always paramount through following site specific procedures and risk assessments.
- Follow lone working processes appropriately (as required)
- Report any maintenance or safety issues requiring attention to the relevant Works Manager (WM) and Monument Manager (MM).

**Person specification**:
You will be assessed against these competencies during our selection process.

**_ Core Competencies:_**
- Delivering excellent Service - Demonstrating a commitment to quality services
- Teamwork - Contributing to and supporting working together
- Planning and Organising - Putting plans and resources in place to achieve results
- Communication - Communicating appropriately and clearly

Knowledge, skills and experience

You will be required to demonstrate that you meet the requirements and qualifications below as part of the selection process.

**_ Essential requirements:_**
- Experience delivering high standards of customer service and a passion for working in the heritage tourism industry.
- Ability to work alone or as part of a team.

**_ Desirable requirements:_**
- Previous experience working a PC based till.
- Knowledge of the monument(s) and surrounding area.
- Previous experience communicating to large groups of people (Guided Tours).
- Cash handling experience
- IT skills and ability to use basic online functions
- An existing first aid qualification, or willingness to be trained in first aid skills

**Benefits**:
In addition we offer a great benefits package to our emplo

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