Junior Systems Administrator

1 week ago


Leicester, United Kingdom PPL PRS Full time

PPL PRS Ltd is a new joint venture between the UK's two music licensing organisations PPL and _PRS for Music_.

They’ve joined forces to streamline part of what they do, making it easier for their customers to obtain a music licence.

Our aim is to provide the best music licensing experience in the world by keeping things simple for our customers. We’re here to ensure writers and performers are fairly rewarded for their talent, but also to support those who use music on a daily basis.

**Purpose Of The Role**

You’ll provide support to our business teams with business processes and the licensing solution and providing a positive user experience. Act as a liaison point between the business and technology teams to drive the identification, escalation and fixing of incidents and defects. Assist the support teams by testing enhancements and future functionality. Develop the necessary Salesforce technical and business process skills to support and administer the business systems.

**Key Responsibilities**
- Low to medium complexity Administration tasks e.g. user account administration
- Investigating and diagnosing system and data issues
- Identifying root case and resolving where possible
- Salesforce reporting and dashboards
- Providing specialism with technologies outside Salesforce - e.g. Excel
- Use of software tools to receive and respond to requests for support regarding the licensing solution
- Create and maintain licensing process support documentation
- Assist with Salesforce Knowledge base administration through creation, update and archive of knowledge articles as directed

**Experience and Qualifications**
- Business acceptance experience highly desirable
- System Super User experience highly desirable
- Knowledge of the licensing system
- Competent in Microsoft Office

IND1



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