IT Systems Administrator

3 weeks ago


Leicester, United Kingdom Adecco Full time

IT Systems Administrator - CRM/Salesforce

Flex Working

Due to large scale growth my client a leading provider of accreditation and risk management solutions, business improvement consultancy design are currentley recuritng a IT Systems Administrator.

**MAIN PURPOSE OF THE ROLE**

The in-house ICT Team are a small, dynamic, and highly qualified team of technology experts working together to support all business activities. This role will work closely with the ICT Manager to ensure IT systems and processes, enable the wider organisationto run efficiently and effectively. Within this role, you will continually look for improvement and new developments to support the wider business.

**MAIN RESPONSIBILITIES**

**Helpdesk Support**
- First point of contact for incidents/service requests. Log and respond to incidents/service requests and effectively communicate resolutions and progress in line with service level agreements and organisational standards
- Diagnose and solve routine hardware/software/network faults
- Escalate internally or to external support providers where necessary

**General Duties**
- Maintain the groups ICT asset inventory
- To deliver training throughout the business as and when required on new systems or processes.
- To become familiar with relevant I.T. procedures and developments.
- Writing and updating system documentation, processes, and procedures in line with accreditation and legal requirements.
- Undertake ICT projects, such as system migrations, system improvements, solution finding.

**CRM**
- To provide support on CRM database administration, this will include scripting of reports and exporting data to provide management information to the wider organisation.
- Knowledge and use of data visualisation software such as, PowerBI or Qliksense.
- Writing technical specifications, understanding the business process, and converting into a technical specification. To enable the CRM development and business improvement.
- Back-end knowledge and development of CRM.

The role will involve working on the following systems, therefore knowledge of them would be advantageous:

- Windows 10 / 11
- Microsoft 365 Product suite, Office, Teams, Sharepoint Online, OneDrive, Exchange Online
- Azure AD, Intune/Endpoint Manager, Conditional Access, MFA
- Administration of Windows Active Directory environment, DNS, DHCP, Certificate Authority, Domain Controllers, File Servers, Print Servers, SQL Server, Remote Desktop
- VMWare, ESXI Hosts, Vsphere and VCenter, SAN Storage
- Backup Solutions - Disaster Recovery
- Networking, Cisco Firewalls, Switches, Troubleshooting, configuration, VLANs, VPN
- Citrix Xen App
- SalesForce CRM
- PowerBI, Qliksense or other data visualisation software.
- Nessus Vulnerability scanner
- A process framework (ITIL, SOX)


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