Customer Service/admin
3 months ago
**WHO ARE WE?**
We are an e-commerce business that has a number of exciting custom gift brands and we're on a mission to become one of the largest and most innovative gift businesses in the World.
**WHAT YOU’LL BE DOING**
As our Customer Happiness rep, you'll be responsible for creating an engaging, fun, and innovative customer experience across our range of online brands.
**JOB ROLE**
- Talking directly with our customers understanding what they need and want
- Working with the team to develop and optimize the customer experience across all our brands.
- Uploading Products to our websites
- Managing product imagery and copy across all our websites
- Fulfilling our customer service process and ensuring that standards are maintained
- Delivering feedback or complaints procedures
- Answering FAQs for customers
**WE NEED YOU TO HAVE**
- Experience in customer service/admin role
- Outstanding written and verbal communication skills
- Ability to work in a professional environment and represent the company in a suitable manner.
- Outgoing and confident personality, able to work with and alongside new people with ease.
**WHAT YOU’LL NEED TO SUCCEED**
- Hard worker
- Confidence & Energy
- Ability to work on own initiative and part as of a team
- Positive attitude
- Out the Box Thinking
- Proactive with a can-do attitude
- Highly Organised
**Salary**: £22,000.00-£27,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Application question(s):
- Why do you think you would be a good fit for this role?
**Experience**:
- Customer service / Admin: 2 years (preferred)
Work Location: In person
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