Customer Admin Support

6 months ago


Manchester, United Kingdom The Benefact Group Full time

**Working hours**:35 hours per week, Monday to Friday**

**Duration**:Permanent**

**Location: Manchester**

**Job ref: 201603**

**About the role***:
We are currently seeking a Customer Admin Support to contribute to defined service delivery by leading on all processing and administration duties, supporting Ecclesiastical’s “right first time” approach to customer service.

In the world of financial services, Ecclesiastical treads a different path. Many businesses say they are different but Ecclesiastical really is. We believe it is possible to do business differently whilst building a powerful movement for good.

**Key responsibilities**:

- Plan, prioritise and manage own work to deliver agreed objectives in line with SLAs
- Input data accurately and efficiently, recognising and rectifying where quality standards have been missed
- Identify issues and anomalies and escalate in line with company policy
- Build effective internal relationships to deliver exceptional customer service and support Ecclesiastical’s right first-time approach
- Act on audit results and agreed actions plans to improve own performance and enhance the effectiveness of the team
- Identify and recommend improvements to processes.
- Understand and operate within regulatory framework and identify and escalate any risks to the business in line with company policy
- Perform other admin duties to include but not limited to - policy maintenance, data corrections, preparation for renewal processing, general correspondence with customers, post duties and business requests

**Knowledge, skills and experience**:

- Educated to GCSE level including Maths and English
- Cert CII or commitment to achieve within an agreed timescale
- Experience of analysing data
- Experience of data input
- Appropriate IT skills

**What we offer**:

- A competitive salary - let's discuss it
- Flexible working
- Group Personal Pension - up to 12% employer contribution
- Generous annual bonus scheme up to **2**4%**
***:

- **25** days annual leave plus bank holidays, and a holiday buy and sell scheme
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
- Up to £300 annual personal grant to a charity of your choice
- Encouraged to take at least one volunteering day per year
- Employee Assistance Programme
- Full study support to gain professional qualifications

**About us**:
**Benefact Group** is a unique international financial services group made up of over 30 businesses. We are owned by a charity and currently the 3rd largest corporate donor in the country, having given away over £187 million since 2016. We have an ambitious plan to become the number one corporate donor with strategic objectives in place to double the groups size over the next five years.

We believe it’s essential to attract, empower, grow and reward talented people offer career opportunities and personal development through a fantastic learning and career framework. Luckily for us, the nature of who we are - our giving ethos, our 135 year history and the diversity of what we do - has built a culture of kindness, of great ambition, of passionate people driven to do better and be better.


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