Booking Clerk

7 months ago


WestcliffonSea, United Kingdom Mid and South Essex NHS Foundation Trust Full time

We are looking for an individual with excellent communication, interpersonal and organisational skills who is dedicated to working as part of our friendly team.

We take pride in nurturing a supportive environment in which to work while ensuring we deliver a high quality service.

You will be responsible for co-ordinating the clinics for the Neurophysiology service and be required to contact patients by telephone and letter; maintain the diaries to ensure full capacity; work closely with the Consultant Neurophysiologist and their team to ensure all patients are booked and seen within required timescales.

This will involve general administration work, copying, scanning and telephone queries. The job description is not a definitive or exhaustive list of duties but identifies key responsibilities and tasks. You will be expected to manage any other duties or responsibilities as assigned by the Management team, within the scope of the role.

To provide a comprehensive booking service for the Neurophysiology department, following the Trust’s Careflow and other Hospital systems and notify patients of appointments by post/phone.

Scan documentation and pass on to appropriate departments
To deal with all types of telephone enquires in a courteous and helpful manner.

Ensure good communication across the multidisciplinary team
Promote good customer relations and public image of the department.

Versatility and adaptability to meet the demands of the service.

Monitor patient lists to ensure compliance with national target
Adhere to current administrative procedures to ensure excellent patient care.

To carry out other duties appropriate to the grade, this may be necessary from time to time to maintain the efficient working of the department
To enhance own knowledge and skills by attending any necessary training.

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Please see attached a full job description setting out the details of the role and responsibilities.


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