Senior User Researcher

2 months ago

Coventry, United Kingdom Department for Education Full time

**Details**:
**Reference number**:

- 327970**Salary**:

- £53,669- London minimum £57498**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- DFE - Operations and Infrastructure Group - Vulnerable Children & Families Digital Portfolio**Type of role**:

- Digital
- Market Research
- Operational Research**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Coventry, West Midlands (England), CV1 2WT : Manchester, North West England, M1 2WD : Sheffield, Yorkshire and the Humber, S1 2FJ : London, London (region), SW1PAbout the job

**Job summary**:
At DfE, we are proud of the commitment we make to diversity and inclusion and of the progress we have made. We have active & vibrant staff networks, special leave policies and workplace adjustments put in place for those who need them. We are continuing to build a diverse DfE, in an inclusive environment which nurtures and realises potential in all, at all levels.

Equality and Diversity - Department for Education

These are exciting times at the Department for Education. In 2023, we will continue to build services for all our users spanning all citizens in England.

Our diverse and inclusive culture reflects the society we live in. This helps us to achieve better outcomes for all our users. We work in multi-disciplinary teams using Agile methods to innovate and radically improve services that:
Level up education standards so that children and young people in every part of the country are prepared with the knowledge, skills, and qualifications they need.

Support the most disadvantaged and vulnerable children and young people through high-quality local services so that no one is left behind.

Provide the best start in life through high-quality early education and childcare to raise standards and help parents to work.

**About the job**

User researchers at Department for Education plan, design and carry out research activities with users that help teams get a deep understanding of the people that use our services, across education and social care. This research informs our policy, proposition, service, content and interaction design so that services work well for users and meet our policy intent.

Read more about user research at Department for Education

**Job description**:
As a Senior User Researcher you will be an experienced practitioner who can plan and lead user research activities in larger teams and across programmes of work and more complex services. You will:

- Build user-centred practices in teams in your programme area, supervising other user researchers
- Help teams to research inclusively with a wide range of users, including those with additional needs and other hard-to-reach groups
- Be a service assessor, assessing DfE services against the government service standard
- Effectively communicate user research findings to the team and the wider organisation, to influence decision making
- Take an active role in the DfE user research community, helping develop and improve our practice across the department

This role is in the Vulnerable Children and Families digital portfolio. The role involves leading and supporting teams that work across a range of products and services; providing online training services for the early years workforce and services that support the career development of child and family social workers. Our services continue to expand following recent government announcements.

**Person specification**:
**Essential criteria**

Essential skills and expertise we will assess you against are:

- ** Research methods and planning**. Ability to plan and deliver complex user research, using a range of methods, working in multi-disciplinary teams
- ** Analysis and synthesis**. Ability to analyse and synthesise complex quantitative and qualitative data, involving teams and stakeholders, and presenting clear and actionable findings
- ** Inclusive research**. Experience of researching with and advocating for a wide range of users, including users with additional needs and other hard-to-reach groups
- ** Ethics and safeguarding**. A good understanding of research ethics, and how to keep participants, teams and yourself safe in research
- ** Research leadership**. Working with teams and stakeholders to help them adopt user-centred practices, and ensuring user insight informs decisions and is impactful
- ** Coaching, mentoring and supervising**. Developing junior colleagues, supporting their professional development, and advising on and assuring their work

**Desirable criteria**
- ** Agile working**. Experience of delivering user research in agile digital delivery teams
- ** Government Service Standard**. Experience of delivering and assessing services against the Government Service Standard

Desirable criteria will only be assessed in the event of a tie break situation to make an informe

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