Customer Service Administrator

3 weeks ago


Rochdale, United Kingdom Mpeople Full time

Mpeople Recruitment have a fantastic new opportunity for an experienced **Customer Service Administrator** to join a thriving manufacturing business based in **Middleton (M24)**.
- **Location**:Middleton (M24)
- **Salary**: £21,500 - £23,500 DOE
- **Hours**:8.30am - 5pm, Monday to Thursday, & 8.30 - 4 Fridays

**Working within a small team, your day-to-day duties as the Customer Service Administrator would include**:

- Working closely with the sales team to provide administrative support
- Accurately processing individual sales orders on the internal CRM system
- Producing and sending out quotations - most orders are bespoke and therefore require this
- Processing any credit notes
- Maintenance of set price lists
- Producing and sending out quotations
- Building and maintaining strong working relationships with customers (new and existing)
- Dealing with complaints and problem-solving
- Working closely with the production manager to ensure delivery dates are running to schedule
- Sales reporting as required - new customers, customer spend, monthly profits etc.

**The required traits, skills, and background for this Customer Service Administrator role are**:

- A minimum of 2 years’ experience within an administrative role is essential
- Experience within sales order processing is also desirable due to the nature of the role
- Experience within a manufacturing or engineering company is also advantageous
- Good numerical skills is essential for inputting metric/imperial sizes, working out quotations (profit margins), etc.
- The ability to manage your own workload and work independently is crucial, as well as being able to work well as a team
- Good communication and rapport building skills
- Attention to detail and accuracy
- Enthusiastic and a great work ethic

**Job Types**: Full-time, Permanent

**Salary**: £21,500.00-£23,500.00 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Work Location: In person



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