Customer Service Administrator

2 weeks ago


Rochdale, United Kingdom Recruitment Solutions (North West) Ltd Full time

**Location**: Rochdale

**Salary**: £22,500 to £23,500

**Consultants**: Sadie Fielden & Cassidy Pinder

We are currently working with our Client based in the Rochdale who are looking for a Customer Service Administrator to join their durable and dedicated Team after the business’s ongoing success within the Storage and Distribution Industry.

**What to Expect**
- Private Medical Insurance
- Onsite Parking
- 28 days Holiday
- Company Pension
- Fulltime and Permanent Contract
- Monday to Friday - Office based
- Rota system for 1 in 6 Saturday Mornings - Working from Home

**The Role**
- To provide key account customer contact in ensuring high quality service levels and reaching KPI targets
- Collaboratively working alongside internal/ external teams within the business in facilitating timely deliveries, resolving customer queries, problems, and complaints
- Following company procedure in investigating any issues with storage of products/ products currently in transit
- Maintaining accurate and informed records concerning any Customer updates, discussions and any correspondence
- Work effectively as part of a Team and assisting other colleagues in ensuring expected outcomes

**Requirements**:

- Able to build effective and professional relationships with both your Colleagues and Customers
- Must be a strong communicator and problem-solver in reaching required resolutions and Customer expectations
- Confident learning new IT Systems and Software Systems
- Must have flexibility in working 1 in 6 Saturday mornings (from home)

**Please note we are unable to contact those who are not shortlisted for the position.**

**Job Types**: Full-time, Permanent

Pay: £22,500.00-£23,500.00 per year

**Benefits**:

- Free parking
- On-site parking
- Transport links

Schedule:

- Day shift
- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: VR/ 05228



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