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Call Centre Representative
3 months ago
We are seeking a motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing excellent customer service and support to our clients.
**Responsibilities**:
- Communicate effectively with customers over the phone, providing assistance and resolving inquiries
- Conduct outbound calls to promote products or services and upsell when appropriate
- Handle customer complaints or concerns in a professional and courteous manner
- Analyse customer information to determine the best course of action
- Maintain a high level of phone etiquette and professionalism at all times
**Qualifications**:
- Strong ability to multitask and prioritize tasks effectively
- Excellent problem-solving skills and attention to detail
- Strong interpersonal skills with the ability to build rapport with customers
Pay: From £23,319.35 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Swindon: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 08/05/2024