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Call Centre Representative

3 months ago

Swindon, United Kingdom THE CLOUT AGENT LTD Full time

We are seeking a motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing excellent customer service and support to our clients.

**Responsibilities**:

- Communicate effectively with customers over the phone, providing assistance and resolving inquiries
- Conduct outbound calls to promote products or services and upsell when appropriate
- Handle customer complaints or concerns in a professional and courteous manner
- Analyse customer information to determine the best course of action
- Maintain a high level of phone etiquette and professionalism at all times

**Qualifications**:

- Strong ability to multitask and prioritize tasks effectively
- Excellent problem-solving skills and attention to detail
- Strong interpersonal skills with the ability to build rapport with customers

Pay: From £23,319.35 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Swindon: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 08/05/2024