Export Account Advisor

5 months ago

Grimsby, United Kingdom Ramsden International Full time

_**Do you want to be a part of a dynamic, award-winning team? Are you interested in exporting goods around the globe?**_

Then this job opportunity would suit you

Ramsden International is the UK's leading wholesale exporter of British grocery brands, selling over 24,000 products to more than 650 customers in 133 countries worldwide.

**We are on the lookout for someone to join our team based at our head office in Grimsby.**
- **Role Overview**_

Working with a team of Export Account Advisors, managing a number of accounts within various countries Worldwide. You will be responsible for day to day communication with your customers ensuring they experience world class customer service. You will manage your own workload and ensure that customer deadlines are met, and revenue targets achieved. You will need to have excellent written and verbal communication skills and ideally speak a second language.
- **Role Responsibilities**_
- Experience managing own accounts and confident to upsell
- Providing world class customer service to all our customers.
- Receive, quote and process customer orders through to invoice in accordance with territory requirements and providing aftercare for all our orders.
- Communicate with internal stakeholders for commercial, data and financial queries.
- Monitoring availability of orders, highlighting any shortages of concern to drive best possible availability.
- Monitoring sales, upselling and avoiding lost/lapsed customers on all your accounts.
- Act as a helpdesk function supporting customers with any queries including IT queries relating to our ordering system.
- Promoting customer self-service through Ramsden Internationals E-Commerce platform.
- Co-ordinating a number of key suppliers to ensure goods arrive with our customers in a timely and cost-effective manner.
- Ensure all paperwork is completed to allow for smooth goods entrance into territory
- Stay up to date with relevant legislative changes within your territory and flag any potential issues with the relevant parties.
- Sharing of category focus, new product development and promotional information
- Complaint handling for your own customers
- Small claim approvals
- **Skills Required**_
- Excellent communication skills both verbal and written
- Organised and able to prioritise own workload
- IT literate and has a sound understanding of Microsoft packages
- Sales, Account Mangement or customer service experience
- Ability to manage your own time and strong ability to think outside the box to solve problems as and when they arise
- Ability to speak another language is desired for the role but not a requirement
- **Personal specification**_

**Benefits**:

- Company events
- Health & wellbeing programme
- Life insurance
- Profit sharing

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Account management: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- another language (preferred)

Work Location: In person

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