Health and Social Care Screening Officer

2 weeks ago

Salford, United Kingdom Northern Care Alliance NHS Group Full time

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
A 9 month fixed term/secondment opportunity for a Screening Officer has become available within the Adult Health & Social Care Contact Team, supporting the various integrated health and social care teams across the City. This includes adult social care, occupational therapy, Single Entry Point for Intermediate Care and District Nursing services.

This opportunity has arisen at an exciting time of development for the team and offers an ideal opportunity to contribute towards and be a part of its evolution.

Previous Applicants need not apply.

**Main duties of the job**:
We are the first point of contact for adult health and social care referrals.

The role of the screening officer includes

Dealing with telephone queries/enquiries including signposting and providing information as required

Booking clinic appointments/arranging home visits for district nursing services

Providing ad hoc administrative support as required

The successful applicant will have excellent customer care and communication skills with a clear understanding of customers and their needs.

You will need to input accurately and efficiently into various database systems and be able to demonstrate attention to detail when handling sensitive personal data.

You will be required to be an effective team player and be able to work on your own initiative, with excellent organisational skills, prioritising your own workload when necessary.

You must have a flexible approach to work and positively embrace change.

**Working for our organisation**:
Salford Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country. A place with an outstanding reputation. Salford is the place which is taking bold, pioneering steps towards delivering a world class, fully integrated care system for adults. Twice rated Outstanding by the CQC, Salford Royal NHS Foundation Trust is responsible for delivering a range of community and primary care services and specialist services to Greater Manchester and beyond.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualification**:
**Essential criteria**:

- 5 x GCSE's (to include English and Maths) or equivalent qualifications

**Desirable criteria**:

- NVQ 2/3 in Customer Care or equivalent experience

**Skills and knowledge**:
**Essential criteria**:

- A good understanding of Data Protection and the importance of confidentiality
- Abilty to accurately update systems and input data
- Ability to work under pressure and to deadlines, prioritising workload where appropriate
- To have a positive attitude to change and to contribute to on-going improvement by responding pro-actively
- To work closely and flexibly with colleagues, including third party and partner organisations, supporting each other, and integrated working
- Excellent communication skills

**Desirable criteria**:

- A awareness of health and social care issues

**Experience**:
**Essential criteria**:

- Experience of working in a busy high pressured office environment

**Desirable criteria**:

- Experience of customer service over the telephone

**COVID-19 Vaccination Information**
- __________________________________________

**Employer certification / accreditation badges**:

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