Outreach Worker
3 weeks ago
**Outreach & Onboarding Officer**
**Job Category**:Officer
**Job Type**:Full Time
**Job Location**:London (Travel across London)
**Salary**:£25000 - £28000
- **Are you looking for a job that will make a difference? Are you performance oriented and do you love helping people? We have great news for you. We found you a job at TheLightBulb - Get Set UK’s sister company.**_
**Key Responsibilities**
- Re-engage with customers that need support with getting back into work and enrol them onto our Employability Programme.
- Send out weekly comms to external partners with current vacancies, opportunities and training to increase referrals for our job-ready customers.
- Source and build partnerships with multi-disciplinary teams and agencies.
- Be first point of contact to provide promotional & informative overviews of Get Set UK services, gaining participant commitment to positively focus on their employment journey.
- Conduct initial screening checks for eligibility criteria on various programmes.
- Collaborate with colleagues and external provision when necessary to promote Get Set services.
- Provide a sense of authority to the customers and enable them to feel more confident & strengthened.
- Demonstrate a willingness to learn and motivate others to develop and grow industry-specific knowledge and skills.
- Signpost participants to a range of organisations to assist with health, drug and alcohol, housing and finance advice.
- Deliver a high-quality service in line with Get Set UK’s delivery model.
- Ensure compliance and accuracy with all aspects of service delivery.
- Create awareness amongst the employers about our company’s vision of equal opportunities and values.
- Provide customers with quality constructive feedback that allows them to improve and prepare for the dynamic work environment.
- Provide support to stakeholders to enable them to sustain employment through good practice and overcome any foreseen barriers.
- Experience in supporting vulnerable client groups, e.g., young care leavers, asylum seekers.
- Understand the challenges faced by vulnerable client groups, people living with mental health conditions, substance misuse issues, a history of offending behaviour, homelessness.
- Experience in assessing an individual’s needs and the ability to tailor and deliver a support plan based on these.
- Experience working with multiple agencies.
- The ability to manage your own caseload and manage time effectively.
- Competent in using IT systems to record visit updates.
- Experienced in working in a target-driven market and exceeding expectations.
- Good diary management skills and knowledge of Microsoft Word/Outlook/Excel 365.
**Benefits**
- Company pension & social/wellbeing events.
- Flexible schedule.
- Gym membership.
- Private medical insurance.
- Wellness programmes.
**Salary**: £25,000.00-£28,000.00 per year
**Benefits**:
- Company events
- Gym membership
- Health & wellbeing programme
- Private medical insurance
- Referral programme
- Sick pay
Schedule:
- 8 hour shift
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
Application deadline: 18/11/2023
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