Housing Officer
3 weeks ago
**Are you passionate about delivering a great service to customers?**
Sovereign is an ambitious business with a strong social purpose - we're making huge differences to people's lives. Not simply providing affordable homes, we're shaping places where people want to live now and in the future.
We currently have an interesting opportunity for a **HousingOfficer** to join our team on a Part Time basis, working 30 hours per week. Your office base will be in Christchurch. You'll manage your own diary and will predominantlybe working from home or onsite. The primary areas that you will cover will include Southampton and East Hampshire, but you may be expected to work across other areas, such as Basingstoke and West Sussex.
**Your role**
It's an exciting time for the Neighbourhoods Team at Sovereign, you'll be an integral part of ensuring our neighbourhoods stay in excellent condition, whilst listening to our residents needs and implementing changes where needed. You'll balance your caseloadwith projects, aimed at keeping our resident's feeling safe and supported.
**Yourduties will include**:
- Contribute to shaping sustainable neighbourhoods that are flexible in meeting the needs of our customers
- Helping to fulfil our landlord responsibilities and taking a pro-active approach to health & safety and compliance
- Working with our customers to ensure they have successful tenancies
- Ensuring that our neighbourhoods are kept in good order and provide an environment that is safe and enjoyable where our residents want to live
- Managing a programme of routine checks to the internal and external communal areas and raise works orders for work that is the responsibility of our Property Team
- Responding to changing regulatory & statutory legislation and external requirements e.g. The Charter for Social Housing Residents: Social Housing White Paper
- Identifying and implementing estate improvement works
**To be successful in this role you will have**:
- The ability to be self-motivated and highly organised
- Experience of prioritising and organising a wide ranging workload
- Strong communication skills with previous experience of working with customers in a demanding environment. Previous experience of delivering housing management services would be advantageous but is not essential
- Excellent customer service and people skills
- Experience of using computer systems, for example Microsoft Office
- The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies
- A full UK driving licence and access to your own transport.
**Your benefits**
You'll be given the opportunity to grow your skills within a role that will bring great satisfaction. You'll be encouraged to bring your whole self to work and find like-minded people in a diverse and inclusive working community.
Some of our benefits include:
- £450 yearly flexible benefit pot in addition to your salary which can be used against benefits of your choice
- Flexible working - including hybrid working
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- Generous matching pension scheme up to 12%
- Life cover
- Part of our Recognition scheme where you can be gifted retail vouchers
- Wellbeing discounts including Gym Memberships
- Wide selection of other benefits available
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