Senior Business Support Officer

5 months ago


London, United Kingdom Akton Recruitment Full time

**Senior Business Support Officer**
**Lewisham**
**£38/hr**
**DBS required**

**Complex Minute taking skills**

**Main Purpose Of The Job**:
To deliver a wide range of both routine and more complex administrative tasks within the corporate business support service in order to support the effective and efficient delivery of Council services.

Provide on-going support and guidance to Business Support Officers.

**Summary Of Responsibilities And Personal Duties**:
The knowledge required to undertake these tasks will reflect the specific legislative, policy and operational requirements of individual services supported by the hub to which the postholder is allocated

**General Administrative Support**

Support, guide and mentor Business Support Officers on all aspects of the work, including providing input into the PES process as required.

Receive, sort and distribute incoming and outgoing post (including via electronic systems)

File records in an accurate and timely fashion and maintain electronic or paper filing systems

Photocopy, fax and scan documents to ensure information can be distributed to intended recipients

Collate, print and distribute documents or materials as required

Organise and support the delivery of events and training courses (including booking venues or catering and arranging travel/accommodation)

Organise staff visits, meetings and case conferences (including preparing papers and inviting attendees)

Be aware of and comply with policies and procedures relating to safeguarding, child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person.
Take accurate notes at meetings, panels or other events (including more complex or sensitive situations), ensuring confidentiality is maintained at all times

Support the maintenance of records and monitoring for service budgets and contract registers.

Manage all internal queries and information requests (only referring more complex queries to team leaders)

**Knowledge**
- Excellent understanding of the organisation, management and control of administrative, business support and customer contact processes
- Working knowledge of one or more of the core services supported by the relevant business support hub S
- Good working knowledge of the requirements relating to handling sensitive data and information, particularly in relation to the Data Protection Act 1998
- Knowledge of financial procedures and regulations
- Good knowledge of customer service provision
- Working knowledge of Health & Safety in the workplace

**Aptitude**
- Ability to effectively develop and implement a wide range of administrative, business support and customer contact processes
- Ability to research information and produce accurate management information in a range of formats.
- Ability to work with mínimal supervision, planning and organising a varied workload within a changing environment to meet tight deadlines on a day
- Able to maintain discretion with dealing with confidential information

**Skills**
- Excellent ICT skills including spreadsheets, databases, word processing.
- Confident user of core business ICT systems (including but not limited to ICS/ IAS, Meridio and Microsoft packages)
- Excellent verbal and written communication skills, with a high level of numeracy
- Highly developed customer care skills, including an ability to deal sensitively with a wide range of customers and maintain good relationships with internal or external partners (within the public, private and voluntary sectors)
- Highly developed organisational and time management skills

**Experience**
- Good demonstrable experience of providing a high-quality and comprehensive administrative service, delivering core business processes to agreed performance standards S
- Good demonstrable experience of dealing with the public face to face, by telephone and via web enquiries. S
- Experience of working within a team
- Experience of mentoring, guiding and training other staff on a daily basis. S
- Good demonstrable experience in handling contentious and confidential issues in an effective manner S
- Experience in working within a pressurised environment, prioritising and organising conflicting workloads S
- Experience of liaising effectively with both statutory and non-statutory agencies
- Experience of working on own initiative, but identifying when it is necessary to seek advice or refer on to a senior officer any highly complex or contentious issues



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