Senior IT Technician 2nd Line

1 week ago


Sheffield, United Kingdom Allegiance Technology Full time

**Role: Senior IT Support Technician (2nd Line)
Location: Neepsend, Sheffield

**Salary**: £28,000 - £30,000**Working as part of a very knowledgeable team, this position with a leading MSP in the Sheffield area is a very attractive proposition for any 2nd line engineer looking for a new start somewhere. The company is Intel Gold Partnered, Microsoft Gold Partnered,Google Education Partnered, 3CX Silver Partnered and SMART Gold Partnered. With a full work from home model in place where office work is only required on an ad-hoc basis and work from home is encouraged this is a very forward thinking business.

**Benefits**:
**Onsite Parking
**22 Days Holiday + Bank Holidays
**Birthday off
**Very clear and achievable growth & Progression Opportunities
**Friendly team
**Paid for certifications
**Flexible working, home working an option in the future after training etc
**Access to company vans
**Company Pension
**Skills from you**:
**Windows Server
**Active Directory
**DHCP/DNS
**Group Policy
**Azure AD
**Office 365
**Backups
**Managed Switches, VLANs, VPNs and Security Firewalls
**VoIP

**Responsibilities**:
**Provide telephone, remote and on-site support
**Installation and maintenance of IT solutions and services
**Own issues and projects assigned, managing through to resolution
**Follow up with clients to ensure customer satisfaction
**Ensure all service work is logged in company ticketing system
**Identify improvements to internal and client systems
**Create and maintain documentation for customers
**Work with 3rd parties to resolve issues with clients systems and software.


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