IT Helpdesk 1st/2nd Line

7 months ago


Sheffield, United Kingdom Daffodil IT Full time

**Job Summary**

**Key Responsibilities**
- Provide first class customer service to all our customers.
- Log all support requests as service tickets while speaking with customers.
- Troubleshooting and resolving hardware and software issues for desktops, laptops,
printers, and macs.
- Helping to configure and deploy hardware and software.
- Assisting with network and server maintenance tasks.
- Managing user accounts, permissions, and passwords.
- Managing software updates.
- Communicating technical information to non-technical users in a clear and concise
manner.
- Maintaining accurate documentation of support tickets, resolutions, and user
information.
- Collaborating with other members of the IT team to improve processes and procedures.

**Requirements**:

- Basic understanding of Microsoft Office Suite, Windows or Mac OS.
- Basic knowledge of network concepts such as TCP/IP, DNS, DHCP, etc.
- Basic experience with remote desktop support tools.
- Excellent telephone manner along with friendly customer service skills.
- Excellent problem-solving and communication skills.
- Good written and verbal communication and literacy skills.
- Ability to prioritise workload while remaining organised and on-task.
- To work independently and prioritize tasks in a fast-paced environment.
- Punctual and well presented.
- Ability to speak confidently on the telephone, diffuse stressful situations and reassure
clients at all levels.

**Benefits**
- On-site parking.
- Social events out of work.
- Christmas Shut down.
- Use of company vehicle.
- Regular Incentives.
- Free Gym Membership.
- Free Eye Test.
- One Duvet Day per year
- Snacks and fresh fruit.

**Salary**:

- £22,000 - £24,000 Depending on Experience.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Company events
- Discounted or free food
- Gym membership
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Sheffield, S9 4LR: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person


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