Consumer Credit Support

6 months ago


London, United Kingdom Walters People Full time

Consumer Credit Support - 12 Months Contract - Fully Remote Location: UK - Fully Remote Hours: Full-Time (Provide your own equipment) Salary/Benefits: £152.14 PAYE/ £200 UMB pre-accreditation/ £192.59 PAYE or £250 UMB post-accreditation We are hiring a Consumer Credit for our Senior Compliant Investigations teams to support the business. In this role, the job holder will investigate both sides of a dispute and then make a fair and reasonable decision on the outcome. Beginning this assignment by joining our internal training programme, conducted remotely, to ensure we are setting you up for success.

Key Skills & Experience:

- Have experience of resolving complaints/disputes and being the decision maker.
- Have knowledge of either the banking sector or lending within a consumer credit environment.
- Have excellent problem solving and decision-making skills, with outstanding attention to detail.
- Have a focus on quality, customer service and doing the right thing.
- Have great written and verbal communication skills.
- Be able to handle customer enquiries on the telephone, building rapport and remaining composed under pressure.
- Have experience managing conflicting deadlines with great time management skills.
- Unaffordable/irresponsible/unsecured lending.
- Payday/Personal Loans.
- Credit Cards.
- Logbook Loans.
- Home Credit.
- Guarantor Loans.
- Goods and Services bought with Credit.
- Debt Collecting.
- Credit Broking.
- Car/Motor Finance.

PPI experience no relevant for this role.

Consumer Credit Support - 12 Months Contract - Fully Remote Location: UK - Fully Remote Hours: Full-Time (Provide your own equipment) Salary/Benefits: £152.14 PAYE/ £200 UMB pre-accreditation/ £192.59 PAYE or £250 UMB post-accreditation We are hiring a Consumer Credit for our Senior Compliant...



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