Client Associate

6 months ago

Solihull, United Kingdom Health Partners Full time

**About Health Partners**:
Health Partners is one of the UK’s leading Occupational Health organisations, supporting the health and wellbeing of over 2.5 million employees across the UK workforce. We combine expert advice and clinical services with smart systems to deliver impact driven health programs tailored to our clients’ needs.

With over 950 employees working with over 400 clients, we pride ourselves on developing strong partnerships with our clients, getting to the heart of their individual challenges and needs; tailoring occupational health packages to suit them.
Our people are important to us and as we take care of our clients, we also make sure that we are taking care of every single person who works with us. So, when you join us, we promise to put our support behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things. You’ll learn from the expertise of our senior leaders, from the best in our business.

**Role Outline**:

- Management of Occupational Health cases including
- Booking appointments, invoicing, closing cases
- Reviewing cases, chasing updates and gathering information
- Reviewing, proof reading and releasing reports
- Using a cloud-based telephony system which records calls for training and quality purposes.
- Working within GDPR and the company’s policies to ensure sensitive personal information is protected as required by law, regulatory bodies, ethics, and best practice.
- Working towards our clients’ goals and the company’s key metrics.
- Display the company’s CORE values; Caring matters, One team, great Relationships and Excellence all round.
- Escalating complex cases, complaints or those that are progressing slowly to relevant colleagues.
- Co-ordinating and maintaining diaries and appointments for all clinical staff ensuring maximum utilisation.
- Work with a wide variety of specialists and medical professionals, dealing with paperwork and documents, including immunisations & vaccinations.

**Skills**:

- Customer Service
- Issue Resolution
- Develop and build good working relationships
- Excellent interpersonal, communication and presentation skills
- Strong planning and organisational skills

**Education & Qualifications**:

- GCSEs in English

**Salary**:
£20,725 per annum

**Company Benefits**:
One of the best things about joining Health Partners is our rewards package. We appreciate the people who work with us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Competitive annual salary dependent on qualifications and experience
- Contributory pension scheme up to 6%
- Life assurance
- Starting on 25 days annual leave plus bank holidays, increasing with length of service
- Discounted gym membership
- Cycle to work scheme
- Full access to discounts on Perkbox
- Access to Vitality Health

**Diversity & Inclusion Statement**:
Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone - regardless of difference.

We look forward to you joining our team

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