Retention Specialist

4 months ago

Sunderland, United Kingdom Stoneacre Full time

**About the role**

We are excited to be recruiting for a Retention Specialist. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups.

This is your chance to shine as an individual and have free reign to be yourself, demonstrate your accomplished customer service skills, and thrive in an environment that allows you to live each working day to the full. Not only do we offer motoring for life, at Stoneacre, we offer careers for life.

As a Retention Specialist, you will be assisting our customers by re-engaging them back into the sales journey. Whilst being the voice of our brand, the customers will rely on you to answer their questions and address their concerns. You will take great pride in your work and be a highly motivated team player.

Through both in house and manufacturer training, you will be given full support and development enabling you to reach your full potential, all whilst contributing towards making Stoneacre the** Number One **Motor Group**.**

**Do we have your interest ?**

Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme

**An average day as a Retention Specialist **
- Provide exemplary assistance to all of our customers, including asking questions to further understand their queries.
- Develop customer relationships by providing a simple, seamless, and efficient service.
- Manage inbound and outbound telephone enquiries - No cold calling involved.
- Enter and update customer information in the database.
- Go the “extra mile” to facilitate any sales quotas and future sales.

**About you**
- You will have exceptional communication skills and a natural flair for conversation both over the telephone and in person.
- You will enjoy working in a fast paced yet rewarding environment and have the ability to prioritise and structure your own work/time efficiently.
- You will have the ability to work independently but also thrive as part of a team with a proactive can-do attitude.
- You will be sales and target driven with a reliable and punctual work ethic and a willingness to follow instructions.
- You will be passionate about delivering exceptional customer service within the automotive industry.
- You will have a strong attention to detail with an organised and methodical approach and the ability to work well under pressure.
- You will be flexible and dynamic with the ability to adapt to changing priorities.
- We want you to love what you do - The rest will come naturally.

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