Paediatric Outpatients Administrator

3 months ago

Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

The Post Holder is a member of the paediatrics outpatient team responsible for the administration of the out-patient pathway, and will need to work strictly within the Government’s Access targets for outpatients and Choose & Book, ensuring patient pathways are in line with 18 Weeks Referral to Treatment targets. Duties include ensuring the correct and timely input of patient information onto the Patient Administration System (PAS) and providing a high quality supporting service within the Paediatric Outpatient Team, supporting with outpatient booking and the outpatients receptionist. The Post Holder must be able to communicate well with patients and their relatives, the general public and a wide range of multi-professional staff, internal and external to the Trust. In order to provide a support service to the clinical staff, a versatile approach is essential and the ability to cope with a large number of different tasks simultaneously is a prerequisite of this post. All aspects of this role should be carried out in line with Trust Policies and Procedures on data collection and confidentiality. Confidentiality in all matters is of the utmost importance. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate the Trust values.
- Reporting to the Out-patient Coordinator; assisting in administration and relevant tasks for the 18 week and urgent referral pathways as delegated by the Coordinator.
- Accurate patient administration: new and follow-up appointments are made as necessary, agreeing dates and times with patients.
- To monitor patient attendance to clinics (virtual and face to face) and have an overall view on the daily outpatient activity in Children’s Outpatients to ensure smooth running of the service.
- Supporting the outpatient receptionist.
- Adhere to Trust & Government targets, Data protection and Data Quality.

To comply at all times with any regulations issued by the Trust, especially those governing Health and Safety at work and to ensure that any defects which may affect safety at work are brought to the attention of the appropriate manager.

It is the responsibility of all staff to minimise the Trust's environmental impact by recycling wherever possible, switching off lights, computers, monitors and equipment when not in use, minimising water usage and reporting faults promptly.

You are required to disclose any additional work you undertake or are planning to undertake for another employer.
- To work strictly within the Government’s Access targets for outpatients and Choose & Book ensuring patients are seen in order of clinical priority and subsequently by date of referral, Identifying patients with the longest waiting times and highlight any potential breaches to the Outpatient Coordinator / Service Manager for escalation and action.
- To understand and work within the Access Policy and the 18 Week Pathway, inputting the correct RTT codes and validate the patient pathway where appropriate.
- To ensure that all referrals are raised accurately on the PIMS system for any letters received from General Practitioners and other sources.
- Booking, amending, rescheduling or cancelling clinics as requested by the Out-patient Coordinator.
- Prepare and send out outpatient notification letters or notifying by phone where necessary.
- To ensure appointment lists are maintained and prepared daily in readiness for clinical work.
- To ensure patients are placed onto appropriate clinic waiting list and validation of all waiting list entries is carried out weekly, where all referrals have a valid outcome within the specified time.
- To liaise with hospital transport as necessary for patients attending the department in accordance with Trust policy.
- Responsible for the escalation of risks or pressures in achieving data completion.
- Show empathy when dealing with emotionally distressed patients or family members.
- Be able to concentrate whilst working in a busy, potentially noisy environment.
- Deal with daily internal and external post.
- To have comprehensive understanding of the duties of, and provide support to, the outpatient receptionist, to provide cover when necessary. This includes duties such as prioritising and arranging appointments, maintaining the appointment system(s), preparing clinic packs in readiness for clinics, ensure that the Reception area is well maintained and patient’s records are to be scanned and returned to the Records Library or after each clinic session and ensure at the end of each day, clinic reconciliation is carried out to include DNA outcomes.
- Any other duties relevant to the area of work.

  • Outpatient Facilitator

    4 months ago

    Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    Are you looking for a rewarding role within the healthcare sector? We have an exciting opportunity for an enthusiastic and dedicated individual to join our team as an NHS Outpatient Facilitator, with a primary focus on booking follow-up appointments. **Responsibilities**: - Coordinate and schedule follow-up appointments for patients in line with Trust and...

  • Paediatric Dietitian Specialist

    1 week ago

    Bedford, Bedford, United Kingdom Work Learn Live Blmk Full time

    Job Title: Band 7 Specialist Paediatric DietitianThis is an exciting opportunity to join our paediatric dietetic team at Bedfordshire Hospitals NHS Foundation Trust. We are seeking a dynamic and enthusiastic registered dietitian with excellent communication and team working skills to grow and develop our paediatric outpatient service.Main...

  • Paediatric Dietitian Specialist

    1 week ago

    Bedford, Bedford, United Kingdom Work Learn Live Blmk Full time

    Job Title: Band 7 Specialist Paediatric DietitianThis is an exciting opportunity to join our paediatric dietetic team at Bedfordshire Hospitals NHS Foundation Trust. We are seeking a dynamic and enthusiastic registered dietitian with excellent communication and team working skills to grow and develop our paediatric outpatient service.Main...

  • Outpatient Receptionist

    4 months ago

    Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    Applicants are invited to join the Outpatient Reception Team at Bedford Hospital. The post holder will have experience in a similar role. Knowledge of patient record systems/data bases with proven experience, plus previous admin/clerical experience. Applicants should ideally have experience of healthcare services. Well-developed Interpersonal skills - able...

  • Outpatient Receptionist

    4 months ago

    Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    Applicants are invited to join the Outpatient Reception Team at Bedford Hospital. The post holder will have experience in a similar role. Knowledge of patient record systems/data bases with proven experience, plus previous admin/clerical experience. Applicants should ideally have experience of healthcare services. Well-developed interpersonal skills - able...

  • Outpatient Receptionist

    4 months ago

    Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    Applicants are invited to join the Outpatient Reception Team at Bedford Hospital. The post holder will have experience in a similar role. Knowledge of patient record systems/data bases with proven experience, plus previous admin/clerical experience. Applicants should ideally have experience of healthcare services. Well-developed Interpersonal skills - able...

  • Outpatient Receptionist

    4 months ago

    Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    Applicants are invited to join the Outpatient Reception Team at Bedford Hospital. The post holder will have experience in a similar role. Knowledge of patient record systems/data bases with proven experience, plus previous admin/clerical experience. Applicants should ideally have experience of healthcare services. Well-developed Interpersonal skills - able...

  • Outpatient Receptionist

    4 months ago

    Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    Applicants are invited to join the Outpatient Reception Team at Bedford Hospital. The post holder will embody the THRIVE values and will have experience in a similar role. Knowledge of patient record systems/data bases with proven experience, plus previous admin/clerical experience. Applicants should ideally have experience of healthcare...

  • Specialist Paediatric Dietitian

    3 weeks ago

    Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    Job summary This role is an exciting opportunity within our paediatric dietetic team. We are looking for an enthusiastic and dynamic registered dietitian with excellent communication and team working skills who wishes to grow and develop our paediatric outpatient service. You will join our small but highly experienced and supportive team including the...

  • Specialist Paediatric Dietitian

    1 week ago

    Bedford, Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Paediatric Dietitian to join our team at Bedfordshire Hospitals NHS Foundation Trust. As a Specialist Paediatric Dietitian, you will play a vital role in providing a high-quality nutrition and dietetic service to children attending our outpatient clinics.Key ResponsibilitiesDeliver a specialist...

  • Specialist Paediatric Dietitian

    1 week ago

    Bedford, Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Paediatric Dietitian to join our team at Bedfordshire Hospitals NHS Foundation Trust. As a Specialist Paediatric Dietitian, you will play a vital role in providing a high-quality nutrition and dietetic service to children attending our outpatient clinics.Key ResponsibilitiesDeliver a specialist...

  • Omf Outpatient Receptionist

    4 months ago

    Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    Are you looking for a rewarding role in a healthcare setting? We have an exciting opportunity for a friendly and organised individual to join our esteemed Oral & Maxillofacial department as a Receptionist. **Position**: NHS OMF Receptionist **About the Role**: As an OMF Receptionist, you will be the first point of contact for patients and visitors,...

  • Specialist Paediatric Dietitian

    2 weeks ago

    Bedford, Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    Job SummaryThis is an exciting opportunity to join our paediatric dietetic team as a Specialist Paediatric Dietitian. We are seeking an enthusiastic and dynamic registered dietitian with excellent communication and team working skills to grow and develop our paediatric outpatient service.Main ResponsibilitiesDeliver a specialist nutrition and dietetic...

  • Specialist Paediatric Dietitian

    2 weeks ago

    Bedford, Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    Job SummaryThis is an exciting opportunity to join our paediatric dietetic team as a Specialist Paediatric Dietitian. We are seeking an enthusiastic and dynamic registered dietitian with excellent communication and team working skills to grow and develop our paediatric outpatient service.Main ResponsibilitiesDeliver a specialist nutrition and dietetic...

  • Omf Outpatient Receptionist

    4 months ago

    Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    Are you looking for a rewarding role in a healthcare setting? We have an exciting opportunity for a friendly and organised individual to join our esteemed Oral & Maxillofacial department as a Receptionist. **Position**: NHS OMF Receptionist **About the Role**: As an OMF Receptionist, you will be the first point of contact for patients and visitors,...

  • Womens Health Administrator

    3 months ago

    Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    Post holder will be a member of the Women’s Health Outpatient Booking Team, responsible for the administration of the outpatient pathway in line with the 18 Week Referral to Treatment pathway. To act as the point of contact for patients for follow up gynaecology appointment queries and antenatal appointments. Responsible for the monitoring of follow up...

  • Women's Health Administrator

    4 months ago

    Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    The Women’s Health Administrator role will work as part of the Women’s Health Administrative Team, who deliver a wide range of admin services within Obstetrics and Gynaecology at Bedford Hospital, for inpatient and outpatient treatment pathways. The post holder will be a member of the Women’s Health Outpatient Booking Team, and will be responsible for...

  • Band 4/5 Outpatients

    4 months ago

    Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    The post-holder/s are responsible for direct clinical care for individual patients and groups of patients within their area of work. After an agreed period of time, the post holder will be designated to co-ordinate the department in the absence of the department Sister, The post holder is expected to supervise junior staff and be able to teach qualified and...

  • Outpatient Receptionist

    4 months ago

    Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    **Main responsibilities**: The post holder will welcome patients, relatives and visitors to the department and provide advice or guidance, information or assistance as appropriate. They will work as part of a team providing front line administration services to the department, welcome patients and visitors to the department, the booking of outpatient...

  • Outpatient Receptionist

    4 months ago

    Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities. Main responsibilities: The post holder will welcome patients, relatives and visitors to the department and provide advice or guidance, information or assistance as appropriate. They will work as part of a team providing front line...