Outpatient Facilitator

4 months ago

Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

Are you looking for a rewarding role within the healthcare sector? We have an exciting opportunity for an enthusiastic and dedicated individual to join our team as an NHS Outpatient Facilitator, with a primary focus on booking follow-up appointments.

**Responsibilities**:

- Coordinate and schedule follow-up appointments for patients in line with Trust and National guidelines.
- Maintain accurate and up-to-date records of scheduled appointments using our electronic health records system.
- Communicate with patients to provide appointment details and answer any inquiries.
- Collaborate with healthcare professionals to prioritize appointments based on patient needs.
- Implement appointment reminders to ensure maximum patient attendance.
- Contribute to the continuous improvement of appointment booking processes.

We offer a supportive and inclusive work environment, where you'll have the opportunity to make a positive impact on patient care. If you are a detail-oriented individual with a passion for helping others, we would love to hear from you.

The Outpatient Facilitator plays a crucial role within the OMF (Oral and Maxillofacial) department, ensuring that all follow-up appointments are scheduled promptly and in strict adherence to Trust and National requirements. As a key member of the department, the primary responsibility of the Outpatient Facilitator is to maintain an efficient and organized system for booking follow-up appointments, contributing to the delivery of high-quality patient care.

The post holder is responsible for the daily support of the Oral Maxillofacial Receptionists, ensuring effective working relationships within the department and the ‘Investors in People’ requirement is achieved in accordance with Trust Policies/guidelines.

Responsible for diary management of clinics, the setting up and rescheduling of all clinics held in the department and the booking of all follow-up outpatient appointments, in-line with National RTT standards and patient clinical needs as specified by the responsible clinician. The post holder will ensure correct booking systems are in place to implement fully booked outpatient clinics in line with hospital protocols and national guidelines for Outpatient Services. They will utilise the Patient Administration System and keep all patient information accurate and up to date.

The role is responsible for setting high standards of patient care by enacting the Trust’s values at all times.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please review all documents attached to this advert to ensure you familiarize yourself with all requirements of the job.

**Key Responsibilities**:
**Appointment Scheduling**: Coordinate and schedule follow-up appointments for patients who have undergone Oral and Maxillofacial treatments or procedures, ensuring timely booking and adherence to Trust and National guidelines.

**Patient Communication**: Communicate with patients to inform them of their upcoming follow-up appointments, providing necessary information and instructions as required.

**Documentation**: Maintain accurate and up-to-date records of scheduled appointments in the hospital's electronic systems, ensuring completeness and data accuracy.

**Compliance Management**: Stay informed about Trust and National guidelines related to outpatient appointment scheduling, ensuring all appointments meet the required standards and regulations.

**Priority Management**: Prioritise follow-up appointments based on the urgency of patient needs, medical requirements, and clinical recommendations.

**Collaboration**: Work closely with other departments, medical staff, and administrative personnel to facilitate smooth appointment scheduling and resolve any issues that may arise.

**Follow-up Reminders**: Implement a proactive system to send appointment reminders to patients, minimising DNAs and ensuring maximum attendance.

**Data Reporting**: Generate regular reports on appointment bookings, patient attendance, and any relevant data required for departmental analysis.

**Quality Improvement**: Contribute to the continuous improvement of appointment booking processes, suggesting and implementing enhancements to optimise efficiency and

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