Credit Controller

3 days ago


AshbydelaZouch, United Kingdom Macildowie Recruitment and Retention Full time

**CREDIT CONTROLLER / PERMANENT / ASHBY-DE-LA-ZOUCH / OFFICE BASED / UP TO £24,000 + Bonus**

Macildowie are excited to be working with this exclusive client as they continue to grow and develop their Credit and Collections team out of their office based in Ashby-De-La-Zouch.

This role requires an experienced (ideally stand alone) credit controller who is able to use their own initiative and be persistent with query resolution, which may mean knocking on a few doors internally to ensure your customers are dealt with efficientlyand with care.

This busy department with over 14,000 live customers will be relying on you to take the reigns specifically of aged debt (90 days+) to understand and resolve outstanding queries, ensure everything is done to prevent this debt in the future and to ensurelong lasting relationships with your customers.

Responsibilities will include:

- Reconcile complex accounts that have been escalated from the credit control administrators.
- Correctly interpret and manipulate raw data to effectively prioritise workload.
- Monitor debtor balances to ensure a significant reduction in DSO.
- Provide monthly reports on movement of aged debt and customer interaction to the credit and collections manager.
- Work to specific KPIS and deadlines.
- Work in collaboration with the Billing Team, Customer Service teams and Account Managers across the business to ensure the timely resolution of customer queries.
- Build and maintain relationships with existing and new customers, ensuring exceptional customer service is always provided.
- Offer support and assistance to the credit control administrators to reduce the inflow of debt into over 90 days overdue.

**Knowledge and Experience**
- Essential_
- A minimum of 2 years' experience in credit control (preferably in a stand-alone role).
- Experience of the full credit control cycle up to and including instructing solicitors to aid in debt recovery.
- IT literate with solid experience of Microsoft packages
- specifically Excel (vlookups & pivot tables a must).
- Confident Telephone manner
- Proven track record of effective cash collection
- Desirable_
- Experience with accounting software such as sage
- Experience with CRM systems such as Salesforce

**Skills Required**:

- Accountable and conscientious
- Investigative Nature
- Self Motivated
- Ability to plan and manage own workload
- Meticulous attention to detail
- High standards of accuracy
- Positive and vibrant attitude
- Adaptable and Personable

Please put your **home postcode** on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.


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