Customer Service Account Handler
2 days ago
**Company Description**
**Great Bear** is an award-winning 3rd Party UK business of Ambient products, providing nationwide dedicated and shared user warehousing and distribution solutions.
We are currently recruiting a **Customer Service Account Handler** on a full time, permanent basis at our **Brackmills, Northampton**site.
**Shift**: Monday - Friday
**Salary**:£23,000
The main purpose of the **Customer Service Account Handler** role is to be the single point of contact for the selected customer accounts. To work alongside other internal departments and stakeholders to resolve delivery issues, Claims and PODqueries. To maintain and enhance customer relationships, to produce and present service reports and to meet organisational and operational objectives.
- Support the Development and implementation of customer service policies and procedures.
- Monitor and review processes using customer feedback to propose change and support continuous improvements
- Support the mentoring and development of other team members, nurturing an environment where they can excel through encouragement and empowerment - identify and suggest talent for future role to line management
- Be the first point of contact for the customer, handling complex issues in order to maintain a high standard of customer service and client relationships
- Hold regular meetings with internal and external stakeholders to discuss expectations and continuous improvements for them and the team
- Build and maintain strong relationships with internal and external stakeholders
- Oversee the achievement and maintenance of agreed customer service levels and standards for specific customers
- Maintain agreed KPI’s and report on performance and potential improvements
- Propose and support the implementation of business opportunities for growth and service improvements
- Liaise with company management to support and implement growth strategies
- Support on ad-hoc projects as required
- Investigate, report potential cost exposure and resolve customer claims to satisfactory resolution
**Customer Service Account Handler Scope**
Responsible for maintaining, strong, long-term relationships with selected customers and clients, ensuring they receive appropriate support from all areas of the business.
- Passion for delivery of excellent customer service within an ever growing business
- Coach, train and motivate team members, be able to influence and steer to produce high end results
- A creative approach to problem solving and diplomacy with the client
- Good written and verbal communications, be able to adapt the communication style to meet different situations and personalities
**Qualifications**
- Considerable experience working in a customer facing environment
- A detailed understanding of Logistics and despatch operations to be able to manage and advise others
**Additional Information**
**In return for your passion, hard work and determination in providing outstanding service to our customers we offer**:
- Competitive salary
- Competitive holidays
- Pension scheme
- Staff facilities including vending machines and canteen area
- Access to our benefits platform: discounts on high street retailers, utilities, holidays and cinema tickets
- Training and development with career progression opportunities and MANY MORE
When our staff have passion for what they do they work with more care and attention which is reflected to our clients, **Click APPLY NOW to #JoinOurWinningTeam and begin your career today
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