Customer Service Executive

2 weeks ago


Bicester, United Kingdom K2 Recruitment Full time

A fantastic new role has become available within a growing and reputable business. The company are looking for a Customer Service Executive.

Based in Bicester the role will include providing excellent customer service both internally and externally ensuring that orders are processed efficiently and on time while resolving any queries or issues that may arise.

Duties of the role:

- Provide outstanding customer service to both internal and external shareholders.
- Take on proactive opportunities to stop repetitive issues.
- Take responsibility of credit queries and complete all relevant paperwork.
- Process customer orders via company software and ensure all made to orders are dispatched.
- Support the retention of customers building new levels of rapport.
- Notify managers of potential business opportunities following customer service correspondence.
- Co-ordinate and correspond with required personal to arrange collection of goods are inform of specific delivery requirements.
- Provide cover and support for other departments when needed.

You must:

- Be confident and approachable providing reliable influence.
- Show excellent problem solving and initiative.
- Demonstrate good communication skills both written and verbal.
- Work well with colleagues and customers building rapport.

The role is a full-time role on a temporary to permanent basis with 37.5 hours per week offering £22,000-£24,000 per annum dependent on experience.

K2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.



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