Customer Service Advisor
3 weeks ago
Company Description
**Job Description**:
**Contact Centre - Customer Service Advisor**
**£21,119**
**Bicester - Fresh Direct**
This is a full-time role working 37.5hrs per week. The shifts are 8.5hrs, between 7am-5pm and working 1 in 3 weekends.
At Fresh Direct we are self-confessed produce fanatics We have an incredible range of fresh and speciality produce from Britain and all over the world.
Fresh Direct, along with Brakes, is part of the Sysco global family meaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company.
After successful completion of your probation there is a potential for this role to be Hybrid
**Key Activities & Responsibilities**:
- Process all orders and collections with accuracy of data entry and fulfilling the requirements of each customer whilst maintaining customer mailbox enquiries.
- Achieving set KPI’S in line with Fresh Direct requirements. Calls answered in a timely manner in line with company targets.
- Develop and maintain department structure to understand impact of customer service function across the business
- Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
- Have a detailed knowledge of allocated customers business, expectations and requirements.
- Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.
- Take ownership of customer queries, keeping systems updated and credits/collections booked out in a timely manner, effectively liaise with other departments where necessary.
- Ensure that all customer Comments/complaints/correspondence is processed in accordance with Fresh Direct Customer complaints procedure, and customer specific requirements.
- Communicate with internal departments to ensure processes run smoothly
**Key Attributes**:
- Previous office/customer service environment required
- Passion for excellent customer service
- Excellent attention to detail
- Confident problem solving and decision-making skills
- Self-motivated with a desire to exceed set standards
- PC Literate
**Qualifications**:
Additional Information
-
Customer Service Advisor
1 week ago
Bicester, United Kingdom K2 Recruitment Full timeThe Customer Service Advisor is responsible for receiving and processing customer orders to meet customer and business requirements while providing high levels of customer service. If you enjoy being part of a large team working towards a common goal this could be the role for you.Hours of work are Monday to Friday 9 am to 5 pm.Responsibilities include, but...
-
Customer Service Advisor
1 week ago
Bicester, United Kingdom K2 Recruitment Full timeThe Customer Service Advisor is responsible for receiving and processing customer orders to meet customer and business requirements while providing high levels of customer service. If you enjoy being part of a large team working towards a common goal this could be the role for you.Hours of work are Monday to Friday 9 am to 5 pm.Responsibilities include, but...
-
Customer Service Advisor
1 month ago
Bicester, United Kingdom Fresh Direct Full time**Contact Centre - Customer Support Advisor** **£21,119** **Bicester - Fresh Direct** This is a full-time role working 37.5hrs per week. The shifts are 8.5hrs, between 7am-5pm and working 1 in 3 weekends. At Fresh Direct we are self-confessed produce fanatics! We have an incredible range of fresh and speciality produce from Britain and all over the...
-
Customer Service Advisor
14 hours ago
Bicester, United Kingdom Valda Energy Limited Full time**Job title - **Customer Service Advisor **Company Overview** Valda Energy, where knowledge meets innovation. We are specialists with over 20 years of experience in small to medium sized business energy supply, providing outstanding customer services and cutting carbon emissions. Valda Energy focuses on cloud-based technology, customer focused solutions,...
-
Service Advisor
2 weeks ago
Bicester, United Kingdom Holt Recruitment Ltd Full timeService Advisor - £31,000 – Main Dealership – BicesterOur client, a main dealership in Bicester is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £31,000 with an excellent benefits package.Monday to Friday 8 till 6 and every other...
-
Service Advisor
6 days ago
Bicester, United Kingdom Jago Consultants Full timeervice Advisor needed in the area of Bicester 44 hours per week, however, this does include a 1 in 3 Saturday mornings 8am to 12 Noon - with hours for that spread across 52 weeks for salary purposes. Monday to Friday 8:00 to 17:00 or 7.00 to 16.00 or 9.00 to 18:00, (with half an hour unpaid lunch break) 42.5 hours plus 1 in 3 Saturdays at 4 hours - spread...
-
Service Advisor
3 weeks ago
Bicester, United Kingdom Holt Recruitment Ltd Full timeService Advisor - £31,000 – Main Dealership – BicesterOur client, a main dealership in Bicester is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £31,000 with an excellent benefits package.Monday to Friday 8 till 6 and every other...
-
Customer Service Advisor
1 month ago
Bicester, United Kingdom The Menu Partners Full timeThe Menu Partners is a diverse food business supplying hotels, pubs and restaurants up and down the UK with whole, prepared or cooked food. Within our group of businesses, we also have Absolute Taste, a leading event catering company, Absolute Taste Inflight our Private Jet catering business along with two farm shops, a pub and so much more. We are looking...
-
Customer Advisors
1 day ago
Bicester, United Kingdom Pavers LTD Full timeWe have two part time Customer Advisor opportunities to join our Pavers team in Bicester Avenue Garden Centre on 5 and 16 hours per week contracts. You’ll need good availability as the roles will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and...
-
Customer Service Advisor
15 hours ago
Bicester, United Kingdom Sainsburys Full time**Customer Service Advisor - Travel Money** 230003K0) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money for...
-
Service Advisor
2 weeks ago
Bicester, Oxfordshire, United Kingdom Holt Recruitment Full timeService Advisor - £31,000 Main Dealership Bicester Our client, a main dealership in Bicester is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £31,000 with an excellent benefits package. - Monday to Friday 8 till 6 and every other Saturday. -...
-
Service Advisor
6 days ago
Bicester, Oxfordshire, United Kingdom Holt Automotive Recruitment Full time €31,000Service Advisor - £31,000 – Main Dealership– Bicester Our client, a main dealership in Bicester is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £31,000 with an excellent benefits package. Monday to Friday 8 till 6 and every other...
-
Customer Service Advisor
1 day ago
Bicester, Oxfordshire, United Kingdom Valda Energy Full time €22,500 - €23,000Us and our culture. Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led, and customer-focused successful solution. We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers. Driven by the desire to do right by all our...
-
Service Advisor
1 week ago
Bicester, Oxfordshire, United Kingdom Jago Consultants Full timeFantastic opportunity for a Service Advisor to join a well known car brand in the Bicester area. We are working with a Main Car Dealership who are actively looking for a Service Advisor to join there friendly team. nr Bicester in Oxfordshire. Ideally you will have previous experience as a Service Advisor, this is an exceptional opportunity! Job Role –...
-
Parts Advisor
15 hours ago
Bicester, United Kingdom Jago Consultants Ltd Full timeOur client is a Main LCV Dealership who is looking to recruit an experienced Parts Advisor to join their team. **Parts Advisor Role**: Working within a small team, you will be focused on delivering a modern and efficient parts service. The main priority will be to maintain a high level of service to the Workshop to ensure technicians remain productive,...
-
Sales Assistant
10 hours ago
Bicester, United Kingdom Outdoor and Cycle Concepts Full timeSearching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK’s largest outdoor retailers as a Sales Assistant – Customer Advisor. Please note this role is a zero hour contract working a variety of shifts. We recognize the significance of maintaining a healthy work-life balance. That’s...
-
Customer Service Advisor
1 month ago
Bicester, United Kingdom The Menu Partners Full timeThe Menu Partners is a diverse food business supplying hotels, pubs and restaurants up and down the UK with whole, prepared or cooked food. Within our group of businesses, we also have Absolute Taste, a leading event catering company, Absolute Taste Inflight our Private Jet catering business along with two farm shops, a pub and so much more. Come and join...
-
Trainee Mortgage Advisor
2 days ago
Bicester, United Kingdom Countrywide Mortgage Services Full timeTrainee Mortgage Advisor Taylors Estate Agency are looking for a Qualified Trainee Mortgage and Protection Advisor to join them in Bicester. OTE £40,000. We are looking for an exceptional person who has the skills, attributes and drive to improve our customers experience throughout the mortgage process. You will need to be adaptable,...
-
Senior Parts Advisor
14 hours ago
Bicester, United Kingdom ACS Automotive Recruitment Consultancy Full time**Senior Parts Advisor** **Up to £30k basic / £33k OTE** **Bicester** **Permanent/Full Time** **Working Hours: Monday to Friday / 1 in 4 Saturday mornings** **Benefits: Free MOT; Paternity Leave Scheme; Sick Pay Scheme; Parking; Discount on Service and Parts** Our client, a Commercial Vehicle dealership in the Bicester area, is on the lookout to...
-
Sales Advisor
1 month ago
Bicester, United Kingdom K2 Recruitment Ltd Full timeA new position has become available in a luxury boutique providing outstanding customer service and products to a range of high calibre clients. Working as a Sales Advisor you will be an ambassador for the company, delivering expert knowledge and service while working towards targets. Based in the world-renowned Bicester Village, this role will consist of...