Customer Sales Representative

2 weeks ago

Kent, United Kingdom Pearson Whiffin Recruitment Ltd Full time

**Customer Service Advisor - Technical/Online**

**£20,400**

**Westerham**

**Monday - Friday**

An excellent opportunity has arisen for an enthusiastic Customer Service Advisor to join the Technical/Online team with my client based in West Kent.

The team consists of highly skilled individuals who provide technical information to customers, ensuring the needs of their customers are met, whether in or out of warranty. Product knowledge is key for this role, but full training will be provided

If you’re from a technical background and enjoy all aspect of customer service, then please continue reading

**Duties will include**:

- Handling customer questions and complaints
- Always available for customers
- Following procedure to solve Customer problems
- Support other areas within the contact centre at peak times
- Understanding product features & benefits
- Identifies and sells to customer needs where required
- Meets Sales and performance targets set
- A proven background in a Customer facing environment
- A proven track record in achieving sales through service
- Experience of creating well written responses within a quality based framework
- A high level of communication skills both verbal and written
- The ability to communicate with customers via the telephone & webchat
- The ability to assess and handle difficult situations
- Demonstrate good judgement and able to challenge others viewpoints positively and constructively
- The ability to work diligently on own initiative
- Strong team player
- This role is being handled by Charlotte Franklin, Recruitment Consultant at Pearson Whiffin. _

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