Csr (Customer Service Representative)

2 weeks ago


Bedworth, United Kingdom Renault Truck Commercials Full time

**Job Summary**

**Responsibilities**
- Manage large amounts of inbound and outbound calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers

**Qualifications**
- Previous experience in customer service or other related fields a plus
- Familiarity with CRM systems and practices
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

**Job Types**: Full-time, Permanent

**Salary**: Up to £28,000.00 per hour

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Referral programme
- Store discount

Schedule:

- Monday to Friday

**Experience**:

- vehcle dealership customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: 140991


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