Service Watch Coordinator

**Location**: Remote & Hybrid working options available

**Contract Type**:Permanent Full Time

**Are you a highly organised individual, who is looking to progress your career at the UK’s leading specialist warranty provider?**

We are now excited to be recruiting **a Service Watch Coordinator, **within our **Service & Claims **department in **Bedworth **on a permanent contract basis, that can be either home based, or a mix of office and working from home.

**The Role**

On a day-to-day basis, you will ensure that customers continue to be at the heart of what we do, by managing the performance of our repair networks. The role will also involve:

- Responsibility for the delivery of a customer focused repair service
- Engaging with repair companies and internal departments to provide support, advice and interventions to ensure customer repairs are undertaken promptly and to high standards
- Develop good working relationships with contractors resulting in improved performance against KPI’s
- Monitor repair contractors to ensure high levels of customer satisfaction is attained
- Maintain and report analysis of performance against KPI’s, targets and budget
- Ensure policies and services reflect best practice and customer needs

**About You**:
We are experts in providing specialist warranties, with over 16 million people in 14 countries trusting us to help with their breakdowns. We are smart, brave and ambitious individuals united by our commitment to putting customers first.

**What we are looking for**:

- Experience in claims management and kpi’s preferable
- Previous experience within consumer electronics, domestic appliance or central heating sectors would be ideal
- Strong focus on the driving the best customer journey outcomes
- An understanding of cost and quality management
- Effective interpersonal, written and communication skills at all levels, externally through to internal Director level
- A high level of organisation with the ability to prioritise tasks effectively
- An ability to adapt to sudden change

Our relentless drive towards putting the customer first is that we are constantly trying new avenues, which means you will be innovative and open minded to new ways of working. You’ll be a results focused individual with a solid commercial awareness, who is able to effectively work as part of a team whilst demonstrating a strong quality focused work ethic.

**In return, we offer**:

- Comprehensive training and support
- Regular incentives with amazing prizes to be won
- Annual leave - 33 days annual leave Pro Rata (including bank holidays) with an annual option to buy up to 5 additional days of annual leave
- Health cash plan - employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
- Pension scheme - matched employer contributions up to 5% of basic salary
- Life assurance - employer funded cover of 4x basic salary
- Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

- Salary Finance - access to savings and borrowing through payroll
- Car Leasing - access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
- Travel Loans - interest free loans to help spread the cost of annual travel tickets
- Cycle to Work - tax efficient bike and cycling equipment worth up to £1,000
- Health & Wellbeing - discounted gym membership, online virtual workout sessions, online culinary classes
- OnHand - Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
- Employee Assistance Programme - specialist advice and support on issues such as finance, relationships, illness and family issues
- Free Domestic & General protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
- Employee discounts - access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers

For over a hundred years, Domestic & General have been a trusted provider of aftercare for millions of domestic appliances. Today, we’re the UK’s leading provider of appliance breakdown protection, developing products and services to meet your needs.

We provide protection, maintenance and support for a broad range of domestic products and consumer electronics, ranging from televisions to washing machines to boilers.

We look after 23.9 million products and, through our expert service network, we repair or replace 2.9 million appliances every year*.

It’s our mission to keep your world running by deliveri