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Business Support Officers

7 months ago

Bournemouth, United Kingdom BCP Council Full time

We have vacancies within the Children’s Social Care Service, which are listed below. Please read the rewarding involvement that Business Support have within these areas.

**MASH (Multi-Agency Safeguarding Hub) - 2 Full time positions, job share accepted**

BCP Children’s First Response & MASH provides a single point of access to the services that keep children safe. It is a multi-agency team made up of representatives from a range of partner agencies that provide advice, support and protection as needed. Children’s First Response & MASH ensures that all referrals are dealt with in a timely, co-ordinated, and efficient manner and that information shared is within a secure environment with the aim of identifying what help the child and family need and whether the child is at risk of harm - working together to achieving the best possible outcomes for children and young people.

The Business Support role within Children’s First Response & MASH Team requires the ability and resilience to support the team in a fast-paced, information sensitive environment whilst maintaining a positive and calm persona and able to build a good rapport and draw on the support network and resources within the team.

You will be one of a team of experienced, friendly, and supportive Business Support colleagues who are the first point of contact within the MASH Team dealing with a high volume of enquiries through various pathways, which can include telephone calls which are of a sensitive and urgent nature and require excellent interpersonal and communication skills. The role requires the ability to manage a complex and demanding workload and to prioritise tasks and provide efficient, proactive, and professional day to day support to the wider team of Manager’s, Social Workers, and Early Help workers

Due to the wide range of business support provided to the Children’s First Response & MASH Team you will need strong interpersonal skills, reliability, highly developed organisational skills, including arranging highly sensitive meetings and taking minutes, ensuring attention to detail and accuracy whilst always dealing with sensitive information in a highly confidential manner.

**Families First - 1 Full time position, job share accepted**

BCP Children’s Families First teams deal with cases that have been retained within Children’s Social Care. The Business Support Officers support Social Workers and Team Managers with recording of case notes onto the Children’s recording systems, updating information as and when circumstances change in any of the families’ lives, they will also create any new records as required. This post is based at 14a Commercial Road, Poole.

The Business Support act as a point of contact for all enquiries for the Children’s Families First teams using Anywhere 365, MS Teams calls, transferring calls to Social Workers, Team Managers, Duty workers, if these workers are not available messages need to be taken and passed on promptly and efficiently, including uploading communication to service users’ records.

**Early Help Business Support Team - fixed term 1 year, 29.6 hpw**

We have an exciting job opportunity to work within Children’s Services to be part of a very supportive and friendly team. We deliver a wide range of services for children, young people and their families across BCP Council. We work together with partner agencies working for children and young people in order to achieve the best possible outcomes for them. You will be working as part of BCP’s Customer and Business Delivery team, dedicated to the Targeted Family Support Team. This team works with children and families across BCP Early Help Family Hubs, to deliver high quality support and intervention to safeguard and promote the well-being of children and young people, and build parental capacity, strengths, and resilience.
You will support the Targeted Family Support team to process referrals onto the management database, send letters to parents, maintain accurate records and support positive communication with families. This role will also require reception cover.

**Early Help - Business Support Officer - 20 hpw**

We have an exciting job opportunity to work within Children’s Services to be part of a very supportive and friendly team. We deliver a wide range of services for children, young people and their families across BCP Council. We work together with partner agencies working for children and young people in order to achieve the best possible outcomes for them. You will be working as part of BCP’s Customer and Business Delivery team, working across a number of Early Help Teams. You will be required to answer the telephone, take accurate messages, data inputting, creating purchase requisitions and engaging in procurement amongst other general administrative tasks. You will have excellent communication and administrative skills, previous experience of taking minutes and using various Microsoft Office Software