Business Support Officers

2 months ago

Bournemouth, United Kingdom BCP Council Full time

We have an exciting opportunity for a strong administrator, with experience of supporting a senior manager to join our Service. Our Director of Quality Assurance, Performance, Improvement and Governance is looking for a full time Personal Assistant. The role is based at BCP Civic with some opportunity to work from home. This is a busy and interesting role working with the Lead Director on monitoring and evaluating performance of our frontline staff and ensuring they have effective training and development opportunities.

There are also vacancies within the Children’s Social Care Service, which are listed below. Please read the rewarding involvement that Business Support have within these areas.

**MASH (Multi-Agency Safeguarding Hub) - 2 Full time positions, job share accepted**

BCP Children’s First Response & MASH provides a single point of access to the services that keep children safe. It is a multi-agency team made up of representatives from a range of partner agencies that provide advice, support and protection as needed. Children’s First Response & MASH ensures that all referrals are dealt with in a timely, co-ordinated, and efficient manner and that information shared is within a secure environment with the aim of identifying what help the child and family need and whether the child is at risk of harm - working together to achieving the best possible outcomes for children and young people.

The Business Support role within Children’s First Response & MASH Team requires the ability and resilience to support the team in a fast-paced, information sensitive environment whilst maintaining a positive and calm persona and able to build a good rapport and draw on the support network and resources within the team.

You will be one of a team of experienced, friendly, and supportive Business Support colleagues who are the first point of contact within the MASH Team dealing with a high volume of enquiries through various pathways, which can include telephone calls which are of a sensitive and urgent nature and require excellent interpersonal and communication skills. The role requires the ability to manage a complex and demanding workload and to prioritise tasks and provide efficient, proactive, and professional day to day support to the wider team of Manager’s, Social Workers, and Early Help workers

Due to the wide range of business support provided to the Children’s First Response & MASH Team you will need strong interpersonal skills, reliability, highly developed organisational skills, including arranging highly sensitive meetings and taking minutes, ensuring attention to detail and accuracy whilst always dealing with sensitive information in a highly confidential manner.

**Families First - 1 Full time positions, job share accepted**

BCP Children’s Families First teams deal with cases that have been retained within Children’s Social Care. The Business Support Officers support Social Workers and Team Managers with recording of case notes onto the Children’s recording systems, updating information as and when circumstances change in any of the families’ lives, they will also create any new records as required. This post is based at 14a Commercial Road, Poole.

The Business Support act as a point of contact for all enquiries for the Children’s Families First teams using Anywhere 365, MS Teams calls, transferring calls to Social Workers, Team Managers, Duty workers, if these workers are not available messages need to be taken and passed on promptly and efficiently, including uploading communication to service users’ records.

**Fostering - 1 full time position**

We are looking for a highly organised, enthusiastic and self-motivated individual to work in Fostering Business Support Team, Children’s Social Care. This post will be based at 14a Commercial Road, Parkstone, Poole but with flexibility for remote working once fully trained, with a 1 day a week working in the office to cover duty. This is a full time position of 37 hours across 5 days, supporting 2 social worker teams.

The role will primarily provide support to a POD of Social Workers in the Supported Lodgings 18+ Team and Private Fostering Team who are currently dealing with fostering assessments. The job description provides detailed information about the requirements of the role, however in summary the post holder will need to have strong administrative skills and be able to work in a fast-paced environment. You will be the first point of contact for foster carers and outside agencies for the PODs you are responsible for, so oral communication skills is essential. A high degree of self-motivation, enthusiasm, and discipline, displaying a pro-active approach at all times and an ability to work under pressure to tight deadlines, discretion in handling confidential and sensitive information, good working knowledge of IT systems including Outlook, Teams, PowerPoint, Word and Excel.

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