Customer Service Representative

7 months ago


Melbourne, United Kingdom 22 Recruitment & Consultancy Ltd Full time

**Position**:Customer Care

**Location**:Melbourne

**Salary**:Up to 27,000 p.a

**Contract Type**: 12 month FTC

**Driving License & own car required due to the location & you could be required to travel to other showrooms.**

A fantastic opportunity has arisen to join a dynamic & reputable business in Melbourne, Derbyshire. You will play a vital role in ensuring customer satisfaction and maintaining positive relationships with customers. Your skills and ability to analyse data will contribute to the success of our customer care team. If you are a personable and empathetic individual with excellent communication skills and a passion for providing exceptional customer service, this could be the role for you.

**Overview of the role**:

- Manage the planning of all service jobs.
- Maintain the booking calendar and service log including updating service tickets.
- Review and action Zendesk tickets, communicating internally & externally.
- Review and action Customer Care Forms from all sales channels.
- Organising loan furniture requests within the set parameters
- Using the automated text scheduling tool to confirm service appointments.
- Communicating with external suppliers to order and confirm replacement parts are on time.
- Communicating with the service team to ensure jobs can be completed within a timescale.
- Collating key data into a weekly reporting template.

**Skills & experience required**:

- Retail sales experience within an office environment.
- Customer service experience.
- Confident in speaking to customers/other departments in an open plan office and offering solutions.
- Strong communication skills, both verbal and written.
- Ability to effectively manage and prioritise multiple tasks.
- Excellent problem-solving and decision-making abilities.
- Proficient in using customer relationship management (CRM) software.
- High level administrative skills including Microsoft Office.
- Ability to work well under pressure and meet deadlines.

Join our clients team as a Customer Service Representative and be part of a dynamic company that values its employees, competitive pay, a supportive work environment.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: Up to £27,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Application question(s):

- Do you have retail sales experience?

**Experience**:

- customer service: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: JBCSM



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