Customer Service Advisor

4 weeks ago


Warrington, United Kingdom Page Personnel Secretarial & Business Support Full time

Our client manage the provision of rehabilitation services in order to facilitate recovery from injury and return to work, via our UK-wide network of experts. You would be responsible for managing every aspect of an Injured Party's care, from effective useof the system and accurate data input from the start of a case, to pro-actively managing files and financial information is accurate at case closure.

**Client Details**

With access to a network of over 5000 experts in the field, our client delivers a vast range of treatment and diagnostic services, including physical, psychological and hospital.

**Description**
- To be a point of contact for insurers, employers, solicitors and treatment providers, providing relevant advice and assistance.
- To process referrals, reports, data and other information involved in a case in accordance with agreed best practice and procedures.
- To raise invoices in accordance with the file and agreed process.

**Profile**
- Excellent customer service skills.
- Effective time management skills and attention to detail.
- Effective communication skills, both written and verbal (to include effective telephony skills).
- The ability to communicate and build rapport with people at all levels.
- To be able to work independently through own initiative as well as being an effective member of a team.
- Good IT skills, knowledge of MS Word, MS Excel and Outlook.
- Use of administrative systems and able to maintain recording systems.

**Job Offer**
- 30 days holiday per annum inclusive of bank holidays or day in lieu where applicable
- 2 x Volunteering days to support charitable initiatives
- Pension scheme
- Training and development opportunities
- Funded social events to connect with your colleagues
- Dress for your day policy



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