Care Quality Investigator

5 months ago

Lichfield, United Kingdom Bridge of Hope Full time

An exciting opportunity has arisen for a Care Quality Investigator, you will support the Operations and Quality teams to ensure quality care and support are being delivered at all times in line with Voyage Care policies and procedures.

You will be self-motivated, organised, extremely thorough, a completer-finisher, flexible and efficient. You must be an excellent communicator with first class written skills and solution focused. You will be familiar with current social care / clinical regulation and guidance and remain up to date throughout.

The role will be Hybrid working with regular travel to Group Support/Voyage Care services and sites across the UK.

Voyage Care is the leader in care and support services for individuals throughout the UK, we have over 30 years' experience of specialist care and support. Our passionate 11,000+ staff support 3,500+ vulnerable adults and children with learning disabilities, autism, brain injuries and complex needs across the UK.

**What you'll get to do**:
Your primary role is to support the organisation to deliver its purpose of great quality care and support and commercial success. You will do this by investigating complaints, whistleblowings and other escalations associated with service delivery, and, importantly, creating and supporting feedback loops which determine lessons learned and ensure prompt action at local and national level as appropriate.

**You will be accountable for**:

- Deal quickly and effectively with enquiries and complaints/concerns so that external and internal customers are satisfied that their concerns or enquiries have been satisfactorily resolved.
- To deliver excellent and thorough responses to complaints, whistleblowings etc to multiple stakeholders as required including external professionals, regulators, family members.
- Carrying out investigations and chair meetings as required to ensure an appropriate resolution whilst working in partnership with Human Resources and other internal functions.
- Maintaining and developing specialist knowledge relative to learning disabilities and to our specialisms including Autism, Prader Willi etc
- Identifying when appropriate care and support is not being provided and what action to take and reporting internally and externally as required.
- Identify and present appropriate recommendations linked to investigation outcomes.

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