Dental Front of House Reception
4 days ago
**Job Vacancy for Front of House / Admin Reception**
Remuneration: Excellent rates of pay, enhanced holiday, and Vitality private healthcare that includes many either wellness benefits on the successful passing of probation
- Based at The Barn Dental & Cosmetic Clinic The Avenue Odstock Salisbury SP5 4JA
Full-Time Monday to Friday 8:30- 5:30
**Purpose of the job**
This position is created with a vision for someone to join the team as part of our front facing members of staff. To work closely with other members of the team creating a welcoming space for the patients, an effective process where everything promised is achieved and we all work in an efficiently run and fun space, supporting each other to achieve the overall goal.
Job description:
All training will be provided to ensure your ability to achieve this role.
**Employment duties**
- Perform a high-quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with the GDC guidelines and practice policies
- Establish and maintain productive working relationships with all members of the dental team
- Liaise with the practice manager on all matters concerning administration, pay and service conditions
- Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work
**Key tasks**
- Acquire new customers, increase the revenue growth, and make sure all aspects of the process meet requirements of the patient and the company.
- Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner
- Receive and deal with patients and visitors in a pleasant and prompt manner
- Keep patients informed of any delays
- Notify dentists/hygienists of patients’ arrivals
- Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required
- Collect and record patient payments and pursue any debts in accordance with the practice payments policy
- Follow computer procedures to ensure that patient records are properly maintained
- Carry out routine house-keeping procedures on the computer
- Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out
- Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints
- Detailing options of available treatments and prices to patients
- Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice
- Keep the office, patient’s toilet and reception area tidy and welcoming
- Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal
- Assist throughout the practice and perform such other tasks as reasonably requested by the practice manager
- Attend all practice meetings as requested
**Key Requirements**
- Excellent communication skills and attention to detail
- Knowledge of Microsoft programmes
- Knowledge of the industry is advantageous but not essential
Experience of inside/outside sales
For more information please send a covering letter and c.v.
Work remotely
- No
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£27,000.00 per year
**Benefits**:
- Company pension
- On-site parking
- Private medical insurance
- Wellness programme
Schedule:
- 8 hour shift
**Experience**:
- Sales: 1 year (preferred)
- Front desk: 1 year (preferred)
Work Location: One location
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