Receptionist

6 days ago


Liverpool, United Kingdom Aspion Full time

**Receptionist**
**£23,000**
**Liverpool City Centre / Hybrid Role**
**Financial Services Sector**

A Liverpool based financial brokerage with an enviable reputation, positive company culture and a great working environment. My client has been established for over 20 years and support over 1000 clients.

They have an immediately available requirement for an experienced Receptionist. The focus of this role will be to handle and qualify incoming clients and customer's calls and visits, manage front of house and provide general support to the business acrossall departments

What this role can offer you
- **Salary - **A basic salary of £23,000 with regular salary appraisals
- **Annual company bonus** - we offer an annual company bonus
- **Holidays** - 22 days + bank holidays
- **Flexibility** - Work from home 2 days per week
- **City Centre Office** - For the days where you are in the office, central location, amazing environment in the heart of the city

**Duties and Responsibilities**:

- Manage the front of house ensuring excellent customer services in all client/customer dealings
- Building relationships with all operational teams, sales force and third parties
- Managing a busy switchboard, directing all incoming calls appropriately.
- Create a welcoming environment
- Arriving client/external guest signed in.
- Offer refreshments to clients/external guests while waiting and/or in the meeting room
- Advising hosts/bookers of client/external guest arrival
- Booking meeting rooms and requirements: i.e. AV equipment, beverages, flipchart, screen, catering etc
- Regularly check all meeting rooms are clean and tidy
- Ensure meeting changeover is done in a timely manner

**Person Specification**:

- Previous experience working as either a **Receptionist** or a **Customer Service Advisor **or **Senior Administrator** is preferred
- Ideally with experience of working in the **financial services, legal, banking, insurance **or **professional services **sector
- To act with integrity at all times and embrace the philosophy of treating our clients in a professional friendly supportive manner.
- Excellent verbal and written communication skills
- Microsoft office packages including monitoring mail boxes
- Audio visual knowledge
- Reception or reservation experience
- Knowledge of MS Office and ability to become a competent user of all relevant in-house systems
- Customer Focus: Ability to understand the needs of the client both internal and external providing a superior customer service at all times.
- Relationship Management and communication: Ability to create and maintain strong relationships and channels of communication with key interfaces and the business.
- Problem Solving and Decision making: Ability to identify, analyse and engage in problem solving and decision making.
- IT Knowledge: Good knowledge/ understanding of MS Office,
- Administrative Skills: Ability to multitask, prioritise workload and provide administrative services with an attention to detail.

Interviews to take place from W/C 21st March with start date available W/C 28th March
- M:


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