Wellbeing Counsellor

7 days ago


Glasgow, United Kingdom Webhelp Full time

Do you have a passion for people and care about helping others? We are looking for a Counsellor to provide professional onsite counselling to our team of Content Moderators in Glasgow.

Join our fun-loving global community of more than 100,000 passionate people who work across 160 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands.

**What we require from you**
- Making assessments through detailed conversations, interviews and observations to determine the appropriate testing or examination required
- Facilitating one-on-one sessions to prevent long-term distress caused by experiencing or witnessing inappropriate content
- Developing and recommending short-term treatment plans based on testing and evaluation
- Recommending appropriate coping mechanisms to help them through tough situations
- Collaborating with managers and other team members to provide the best care possible
- Ensuring all services are completed according to relevant ethical and professional standards of care
- Planning and organising different activities (team building and other events)
- Signposting external services where required
- Completing, updating and maintaining all necessary documentation, records and reports in an accurate and timely manner

**What you’ll need**
- Diploma in counselling from a recognized course which meets the requirements for BACP (or equivalent) accreditation (Desirable)
- Experience in managing and supporting multiple clients (individuals) with very different needs at the same time
- Knowledge of structure, process and policy within the mental health sector
- Experience in building relationships with the ability to motivate and encourage a team, handling difficult or challenging situations and conversations
- Understanding and promoting ethical practice and recognised mental health and wellbeing models of care
- Ability to demonstrate emotional stability to handle the stress and emotional turmoil that can be caused by people who are distressed
- Open-minded, tolerant and comfortable in daily exposure to highly sensitive content
- Ability to co-ordinate with support networks, government resources and community resources that will support the Content Moderators
- PC literacy with a good working knowledge of MS Word and Excel

After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity to advance your career with our collaborative team of game-changers.


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