Tele-counsellor

7 days ago

Glasgow, United Kingdom LifeWorks Full time

Bâtir une carrière enrichissante

Chez Solutions Mieux-être LifeWorks, nous n’offrons pas seulement des possibilités de carrière, nous proposons des possibilités de carrière qui vous permettront de contribuer de façon significative à la qualité de vie des gens. Nous comptons sur l’expertise remarquable de plus de 7 000 employés afin de soutenir le personnel des organisations que nous servons et les membres de leur famille. Nos programmes avant-gardistes ont un effet durable sur la santé, la sécurité financière et la productivité de 24 000 entreprises.

Why LifeWorks?

LifeWorks supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform, LifeWorks. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.

As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, LifeWorks uses innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies - such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestlé Canada - love to use. LifeWorks employees have access to the same high-quality well-being support and resources provided to our customers. We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally. We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.

**Responsibilities**:

- Provide assessments and short-term counselling services using a brief solution focused model.
- Consult with other counsellors and supervisors as appropriate.
- Refer clients to appropriate internal and external resources as required.
- Meet sessional, containment, and other targets as defined by the Clinical Manager CAC
- Attend continuous learning sessions, training and case consultations on a regular basis.
- Provide telephone consultations related to crisis or assessed urgent situations when required.
- Provide clear concise information to clients regarding the EAP Service.
- Use of computer systems, when required, for booking client appointments, retrieving relevant organizational information and communicating with internal customers.
- Complete detailed case notes for all clients and submission of files as per clinical policy.
- Must keep up to date on relevant regulatory and legislative developments.
- Participate in target/case reviews with clinical supervisor or manger.
- Participate in regular team meetings including professional development opportunities, both internal and externally as appropriate.
- Must attend regular external supervisions.
- Other duties as assigned.

Succeeding as a Tele-counsellor will require the following core qualifications, experience and skills:

- Completed a minimum of a Post Graduate Diploma in Counselling with 3 years post graduate experience.
- Registered membership with a professional association e.g., BACP or equivalent
- Previous assessment, Crisis Intervention, and short-term counselling experience
- Training/experience in brief solution focused counselling through volunteer, academic or work experience is an asset
- EAP and prior telephone counselling experience are assets.
- Excellent case management skills and familiarity with community resources
- Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc.
- Good clinical judgement and understanding of your responsibilities regarding confidentiality
- Excellent communication, problem solving, collaboration, cultural competency, interpersonal, self-care, time management and organizational skills.
- Strong empathy and listening skills
- Strong work ethic and professionalism
- Computer literacy (MS Word, Excel, Outlook, Internet Explorer, case management software)
- Ability to work in a fast-paced environment and to multi-task when needed

Advantages to Joining Our Team
- Ability to work from home permanently, anywhere in the UK (we’ll provide your IT equipment) or work from our Glasgow office.
- You will receive a permanent position with a competitive benefits package:

- Pension benefit
- Private Medical Insurance including Digital GP
- Healthcare Cash Plan
- Dental Plan
- Life Insurance
- Group Income Protection
- 24 paid holidays per year in addition to 8 bank holidays (Pro-rated for part time staff)
- Clinical Excellence Awards - rewarding performance of our counsellors when they meet key metrics.
- EAP support provided internally in a fully confidential manner to ensure you get the support you need.
- Access to the L

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