Client Engagement Manager. Professional Services
2 weeks ago
Client Engagement Manager
Bristol
Flexible Working
Highly Competitive Salary + benefits and 25+ days holiday
Our client is a leading UK law firm, advisors to many of the UK's leading businesses and public sector organisations. With local, national and international reach, they employ over 1,000 people in offices across the UK and in a network of partner firms acrossEurope, India and the US.
This is an organisation with a truly progressive, fully flexible working approach, empowering their people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focuson hybrid working and supporting the quality of life of their employees.
They have Artis Recruitment to find them a Senior Client Engagement Manager to help shape their Key Account and Client Listening Programmes and share knowledge through a Client Relationship Partner Forum.
This is a client-facing role, working with Client Relationship Partners and their client teams to develop deeper, stronger relationships and deliver profitable growth.
You will be supported by a Client Development Executive and business services professionals from across our BD, FutureLaw, Knowledge Management, L&D, ED&I, Sustainability, Risk and IT teams.
Internal Responsibilities
- Create and deliver strategic client development plans, working closely with Client Relationship Partners and their teams.
- Run regular, output-focused client team meetings to share knowledge, identify opportunities for cross-selling and put forward and plan client development activities.
- Share relationship investment, service delivery and client development best practice.
- Use client intelligence portal and CRM system to share client insights, tools and best practice.
- Work with the Head of Client Development to shape and develop the firm's Client Listening Programme.
- Support the accountability and governance of the Client Engagement Programme through regular reporting and client reviews.
- Share the work we are doing with our clients across the firms through internal communications channels.
External Responsibilities
- Assist in broadening the relationship across the client's business and across the wider business to institutionalise client relationships.
- Map client relationships identifying gaps where the firm can deepen and grow relationships.
- Play a key role in the Client Listening Programme, including conducting client feedback.
- Identify issues that are of importance to our Key clients and develop hot topics and legal/sector insights, giving the internal teams reasons to engage further with clients.
- Manage regular Relationship Review meetings, including research, setting agendas, drafting relationship review reports and managing the follow up actions.
- Actively build your own network of client relationships with Panel Managers, Procurement, PA's, etc.
- Lead on panel reviews for clients in the programme and share relevant client information with those working on other sales opportunities.
- Promote the work we are doing with our clients through external communications including our website, social media channels and PR activity.
Our client employs talented people, distinguished by technical excellence, and a willingness to embrace team working and a passion for client service. You must be able to demonstrate a similar supportive, flexible and driven ethos and bring with you the followingexperience and skills:
- Excellent interpersonal and relationship building skills - gains respect and credibility quickly
- Proven track record of client management / business development within a professional services environment
- Knowledge of relevant key industry sectors
- Enthusiastic, confident, pro-active, persistent and robust
- Good organisational skills - able to multi-task, strong time management skills
- Financially literate
- Able to work well under pressure and drive through major projects to completion
- Able to understand wider business issues and develop new ideas to add value to the client development / BD process
If this sounds like your next career move then get in touch with your CV so we can have a conversation.
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