Client Service

2 months ago

Bristol, United Kingdom Affinity Search Full time

**Contact Centre Advisor**

**£20319 OTE £25319**

**Bristol**

Are you ready to embark on an exciting career path that offers fantastic earning potential? Look no further than this amazing opportunity as a Customer Service Advisor. With a competitive OTE of £25,319 and a basic salary of £20,319, this role is perfect for individuals seeking growth and success

**Driver License? Not Required**

As a Customer Service Advisor, you will be the first point of contact for our clients valued customers. Your exceptional customer service and communication skills will shine as you handle inbound calls regarding service bookings, as well as make outbound calls to existing customers. Your goal? Identifying and responding to their needs while providing an unforgettable experience

**Upsell and Enhance**:
Not only will you ensure customer satisfaction, but you'll also have the opportunity to upsell our client’s exceptional products and services. Through professional sales techniques, you'll maximise revenue and offer customers additional value. You'll also assist with bookings, covering inbound calls when the team is busy, ensuring a seamless and efficient process.

**Your Responsibilities Include**:

- Delivering exceptional customer service with a focus on satisfaction
- Excellent listening and verbal communication skills
- Demonstrating a professional and confident telephone manner
- Responding promptly to customer requests and resolving issues effectively
- Collaborating constructively with your colleagues as part of a dynamic team
- Efficiently managing workload, making sensible decisions under pressure

**What We Look For**:

- Experience in upselling products and services
- Preferred customer service or contact centre experience
- Automotive industry knowledge (training provided)
- A passion for delivering outstanding service
- Adaptability and the ability to work in a fast-paced environment

**Why Choose Us**:
Full-time position, 37.5 hours per week

Flexible shift patterns: 8:00 am - 4:30 pm and 9:30 am - 6:00 pm (Monday to Friday)
- Alternating Saturdays, with paid overtime
- No bank holiday working, allowing for a better work-life balance
- Friendly and supportive team environment
- Excellent benefits package, including a £5,000 on-target bonus
- Long-service and loyalty awards
- Employee Assistance Programme for emotional and practical support
- Life assurance of 3x your annual base salary
- Cycle to work scheme and eyecare voucher scheme
- Pension scheme with employer contributions
- 22 days of annual leave, plus bank holidays
- Staff discounts and a day off on your birthday

**Job Types**: Full-time, Permanent

**Salary**: £20,319.00-£25,319.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Bristol: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Contact centre: 1 year (preferred)

Work Location: In person

Reference ID: 830

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