Reception Supervisor

3 days ago


Guildford, United Kingdom Holiday Inn Guildford Full time

**Reception Supervisor**:
**HI Guildford****:
**Our Grand Welcome to you of a £1k bonus when joining our group**

**The Opportunity**

Are you a real people person? A people developer and have a real passion for hospitality and providing excellent customer service. This could be the ideal career opportunity for you.

We are looking for a proven Reception Supervisor to join our hotel. You will need to possess exceptional people management skills as well as be responsible for greeting our guests and ensuring their arrival experience is smooth and effectively managed. Working closely with the reception management team, you will support in motivating the team through a positive and engaging culture to deliver exceptional service.

It should be natural for you to lead and give direction to a team of receptionists who are passionate and dedicated to delivering exceptional guest experiences.

**Benefits**
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG Employee Room Benefit Programme across their global portfolio. (T&Cs apply).
- Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
- Refer a friend scheme from £500 to £1000 per referral.
- Access to 24/7 Online GP Service - 24/7 access for all employees so they can talk to a doctor when they really need to most.
- Hospital Plan.
- Online Health Portal.
- Eye Care.
- Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Health Screening.
- Pension Scheme.
- Free meals on duty.
- Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
- You will have a proven track record as a Reception Supervisor within a hotel environment
- Can inspire and motivate a team.
- Highly motivated and proactive; acting with professionalism and positivity in all interactions.
- Excellent IT skills (MS Office, Financial systems) and numeracy
- Excellent oral and written communication skills
- Experienced user of Opera, Delphi, and Microsoft Office preferred
- A positive and engaging demeanor with the ability to drive and motivate teams.
- Ability to work flexibly to meet business needs.

**Hotel**

Holiday Inn Guildford hotel is situated less than two miles from the centre of Guildford, which can be reached in under 10 minutes by car. Guildford station is around a mile away, and trains reach London in about 30 minutes.

We have 168 bedrooms, a conference centre operating 15 meetings rooms, a lovely bar, restaurant, and a large suite for weddings & special events. We are a friendly and approachable team here at the hotel, with a culture which highly encourages personal development.

**About us**

We have 46 hotels in our growing UK portfolio, international brands Crowne Plaza, Holiday Inn, and Best Western under our belt and all in some fantastic locations, it’s no surprise



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