Nhs Prescription Ordering Direct

6 months ago

Shrewsbury, United Kingdom NHS Shropshire, Telford and Wrekin Integrated Care Board Full time

**Main Duties/ Responsibility**: Act as first point of contact for POD when dealing with routine and specialist enquiries in a pleasant and helpful manner, maintain excellent customer service standard Communicate and record relevant information to patients, pharmacies, GP practices, and supervisors, referring to others as appropriate. Answering telephone calls, taking messages and requests for repeat prescriptions from patients, and passing on information accurately to the relevant department/person. Follow POD Standard Operating Procedure (SOP) and protocols for processing repeat prescription requests, under the supervision of others including a pharmacist. To be able to respond efficiently to a demanding role with constant pressure from telephone calls whilst maintaining accuracy and ability to follow up all queries in a timely manner.

Reducing Medicine Wastage Highlight over and under ordering of repeat medicines to the POD Facilitator or pharmacist/technician according to agreed protocol Synchronising prescription medicine quantity Working within the Standard Operating Procedures (SOPs) where a patient no longer requires certain medications (as they have not been ordered for a period of time) can be removed. Promotion of Shropshire, Telford and Wrekin ICB waste campaigns Patient education regarding the issues of prescribing waste To be aware of organisational guidelines and refer to them as necessary To be aware of individual practice SOPs and refers to them as necessary Improve patient and staff satisfaction Encourage ways to promote patients to take responsibility for their repeat prescription ordering and to highlight waste issue Provide guidance to practice staff, and promote communication throughout the practice team. Ensure a system is in place for highlighting when medication reviews are due for patients, with a safety net system in place for those that are missed. Ensure the correct dosing instructions appear in all repeat prescriptions (with certain exclusions as advised by the Medicines Management Team) Implement ways to allow patients to take responsibility for their repeat prescription ordering and to highlight waste issues.

To participate in meetings and contribute to the development of the service. The post holder will respond to queries in an appropriate manner taking appropriate action as required and with reference to Data Protection and in accordance with ICB procedures. To be aware of and take appropriate action to ensure that all patients are treated equal Responsibility for Information Remove from a patients repeat list any unnecessary repeat prescriptions that have not been ordered for an agreed length. To amend all necessary data e.g.

synchronisation of prescription quantities in line with STW ICB Standard Operating Procedures (SOP). The post holder will review highly confidential and often contentious information during the course of their day to day work. It is imperative that patient/staff confidentiality is maintained at all time To maintain confidentiality, security and integrity of information relating to patients, staff and Shropshire, Telford and Wrekin ICB business. To undertake other routine departmental tasks, including photocopying, scanning, shredding, archiving and establishing and maintaining filing system Be aware of responsibility for provision of information with respect to the Data Protection Act and the Freedom of Information Act.

To manage and prioritise work effectively raising issues as they develop. Research and Personal Development To participate / undertake staff surveys and routine audits of own work as and when required. Participate within team competencies to ensure quality of service. Professional/Clinical Responsibilities Maintain the highest standards of professionalism at all times having due regard for the impact of the work on patients and staff Ensure that direction given by pharmacists or pharmacy technicians is appropriately actioned.

The post holder to ensure Mandatory Training is undertaken and up to date as per Shropshire, Telford and Wrekin ICB Policy. Managerial Responsibilities Manage own work schedule efficiently and effective Cover for team colleagues in their absence.

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