Head of Communities

6 months ago

London, United Kingdom Transport for London Full time

**Organisation** **-** London Transport Museum

**Job** **-** Museum and Heritage

**Position Type** **-** Full Time

**Job title: Head of Communities & Participation (LTM)**
**Salary: £45,000 - £57,500 PA**
**Location: Albany House, London & Hybrid.**
**Contract Type: Permanent**
**Band: 3B**

**About London Transport Museum (LTM)**

Based in Covent Garden, we are the world’s leading museum of urban transport and an award-winning day out. But that’s just part of our story. We are passionate. We are curious. We are adventurous.

As a heritage and education charity, we reach every primary school in the capital to fire the imaginations of tomorrow’s engineers, designers, scientists, and arts enthusiasts. With business partners and industry decision-makers, we tackle the topics that matter to London, from smart cities to green innovation.

We want to close skills gaps, redress gender imbalances and create opportunities for under-represented and disadvantaged communities.

We want to ignite curiosity to shape the future.

**Overview of project/role**

The Head of Communities & Participation is critical to driving a step-change in the ambition and scale of the experiences we create to ignite curiosity to shape the future and the Museum’s capacity to deliver these.

The Head of Communities & Participation will be responsible for the strategic development and delivery of local community engagement and place-making activity, skills and employability programming for people aged 16+ and specialised programming for audiences with additional needs. As well as overseeing multiple programmes reaching thousands of people, this role champions and supports the development of participatory practice across the organisation.

They will ensure this activity is aligned with the vision for Learning & Participation and the Museum’s Purpose and Strategic Framework and that they are reaching their maximum potential. Under their leadership, collaboration and partnership working with a range of audiences and communities will increase LTM’s relevance and appeal for all and enhance the Museum’s ability to deliver social impact.

**Key Accountabilities**
- Work with the Director of Learning & Participation and Heads of the key activity areas within the directorate to develop strategy, operational and financial plans which deliver positive social benefit for audiences and ensure responsible investment of charitable funds.
- Responsible for the joined-up development and delivery of programmes for audiences as part of the overall LTM vision for Learning & Participation, including working collaboratively with the Heads of the key activity areas to find synergies and maximize opportunity across the Museum and TfL.
- Champion a participatory, audience-led, outcomes-focused and evidence-based approach in order to develop and deliver good quality, high impact projects and programmes.
- Develop and lead a multi-layered staff structure to ensure internal synergy and a culture of collaboration across Learning & Participation.
- Take the editorial lead for all content development and ensuring all output is inclusive, creative and innovative and of the highest quality, in line with overall strategic objectives, brand guidelines and meeting audience needs and expectations.
- Drive and sustain complementary partnerships at strategic levels within LTM and TfL and with creative and audience partners outside the organisation in order to deliver high quality experiences which grow and diversify audiences and deliver positive social benefit.
- Lead the development, delivery, management and reporting of funded and other project activity within Learning & Participation as required, including working with Development to fundraise for Museum activity.
Advocate for Learning & Participation internally and externally to support the delivery of the Museum’s charitable purpose.

**Skills, Knowledge & Experience**

**Skills**
- Highly effective interpersonal skills to engage and work with participants and stakeholders: exceptional ability to build personal and organisational relationships at all levels for strategic and creative benefit (Essential)
- Highly developed organisational skills: a proven ability to manage a complex portfolio of work and enable others to better manage theirs, creating and disseminating effective systems as necessary (Essential)
- Excellent communication skills to effectively represent the Museum in a range of environments and media e.g. stakeholder meetings, formal presentations, written proposals, reports and promotional copywriting, demonstrably maintaining a focus on the end user at all times (Essential)
- Outstanding combination of flexibility and consistency in approach to work; able to adapt plans as necessary to ensure delivery whilst retaining consistent focus on strategic aims for learning programmes and the Museum overall (Essential)
- Ability to strategically plan, articulate and ensure delivery of coherent prog

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