Uk Spare Parts Proposal Specialist
1 month ago
The UK Spare Parts Proposal Specialist is responsible for the Inquiry to Order (ITO) process: manage requests and inquiries related to spare parts and repairs quotes including return requests. Role also requires being flexible to manage orders through to delivery.
**In this role you will focus on**:
- Receiving and logging RFQs from customers.
- Managing the entire parts & repairs quotation process (RFQs, quotations, pricing, reviewing and validating purchase orders).
- Identifying parts and quoting customers using standard and internal pricing tools.
- Liaising with stakeholders (Sourcing, Parts Definition) for timely quotes.
- Converting quotes to orders and maintaining accurate quote data in SFDC.
- Resolving customer issues, managing parts availability, and confirming delivery dates.
- Upholding local/GE policies: pre-quote checks (Nuclear, Finance, Sanctions), pricing compliance, hazardous material shipping regulations, export/import controls.
- Being flexible to provide back-to-back cover for managing and fulfilling Orders, principally related to Repairs (ensuring on-time parts delivery, supporting SAP projects, managing financial forecasting, generating advice notes, managing deliveries/collections based on incoterms, assisting with picking / packing / kitting / labelling goods, raising invoices and following up on unpaid invoices).
- Maintaining a clean and organized workspace (5S housekeeping, Clear Desk Policy).
- Observing and maintaining Environmental Health & Safety requirements.
**We are looking for a committed and professional individual with**:
- GCSE (or equivalent) in English/Mathematics.
- SFDC/SAP experience for quotes, projects, finance & data reporting.
- Intermediate Excel user, proficient in Word, PowerPoint & Outlook.
- Proven customer service/order management experience.
- Understanding of order fulfillment and export/import documentation.
- Excellent written and oral communication skills.
**What will make you stand out**:
- Additional foreign languages.
- Customer-focused, with initiative and escalation skills.
- Ability to work under pressure and prioritize tasks effectively.
- Adaptable, willing to learn new tools and processes.
- Detail-oriented and organized, with strong data reporting skills.
**You can expect from us**:
- Challenging and exciting projects.
- A work environment where we understand that not everyone has the same expectations about their jobs, careers and work-life balance and we are happy to discuss flexibility requirements.
- Attractive compensation.
- 26 days vacation + bank holidays.
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