Apprenticeship Level 3 Customer Service Specialist

2 weeks ago


Walthamstow, United Kingdom Get Set UK Full time

**Are you looking for a job that will make a difference? Are you performance oriented and love helping people? We have great news for you. We found you a job at Get Set UK.**
- **Why Get Set UK?**_

Get Set UK is bursting with culture, energy, and opportunity - 83% of our employees' love working for Get Set UK and find their job rewarding and inspiring. **We are a high-performing people services provider, delivering a range of exciting government-funded programmes that are aimed at supporting people to find employment and gain qualifications.**

**Our mission is to support and enable individuals to maximise their employment and career potential**.

**Job Purpose Appreticeship**

Ø To deliver quality customer care and tracking support for our welfare to work services to programme participants.

Ø To work with the wider teams to track participant engagement and progression through quality customer care call.

Ø To provide outstanding in work support services to optimise job retention and sustained outcomes.

Ø Demonstrate a willingness to learn and motivate participants though excellent customer care communications,

Ø To be tenacious and target focussed to meet the customer care call targets.

Ø To update customer care tackers in a timely way and communicate effectively with other teams on the outcomes of your activity.

**Key Responsibilities Appreticeship**

Ø Demonstrate brand advocacy, values and belief when dealing with customer interaction to build trust, credibility, and satisfaction for good outcomes.

Ø Ensure your personal presentation, in all forms of communication, reflects positively on GSUK.

Ø Understand the reasons why customer issues and complex situations sometimes lead to barriers in communicating with them and how their behaviour may require different approaches from you.

Ø Comply with the underpinning business processes that support you in bringing about the best outcome for customers and GSUK

Ø Analyse, use and present a range of information to provide feedback on customer care interventions for the wider teams you will be supporting,

Ø Recognise our different customer types and the role of emotions in bringing about a successful outcome and adapt your practice accordingly.

Ø Understand how customer expectations can differ between cultures, ages and social profiles and differentiate your communications in line with this.

Ø Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps for engagement and good outcomes for customers.

Ø Explore and interpret the customer experience to inform and influence achieving a positive result for the customer.

Ø Providing written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format.

Ø Maintain a positive relationship with the customer.

Ø Exercise proactivity and creativity to reach customers.

Ø Work effectively and collaboratively with colleagues at all levels to achieve results.

Ø Adopt a positive and enthusiastic attitude being open minded and able to tailor your service to each customer.

Ø Be adaptable and flexible to your customer needs whilst continuing to work within the agreed customer service environment.

Ø May have completed their Customer Service Practitioner Level 2 Apprenticeship.

Ø Achieved English and Maths GCSE.

Ø Is ambitious to achieve their Level 3 Apprenticeship.

Ø Can demonstrate excellent telephone skills. products such as Outlook, Teams, SharePoint, Excel, PowerPoint.

Ø Share our values: accountability, transparency, experienced practitioners to our participants, stakeholders and employers and continuous improvement.

**Benefits**

Ø Company pension and events

Ø Flexible schedule, gym membership and Incentfit

Ø Private medical insurance; Wellness programs

Ø Sick pay

Ø Progression

Ø 25 days annual leave plus bank holidays

**Job Type**: Permanent

**Salary**: £15,000.00-£15,001.00 per year

**Benefits**:

- Company pension
- Gym membership
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: One location


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