Call Handler

We are currently looking for a Call Handler to join our busy team This is a permanent contract, working from our Walthamstow Office.

As our Call Handler, you will be responsible for property maintenance services by delivering a range of works to an agreed programme, budget and quality within the company’s operational targets.

**Salary**:Competitive

**Hours of Work**: Monday to Friday, 08:00 am to 17:00 pm, and flexibility with working hours is essential as overtime will be required from time to time.

**Contract Type**:Full Time, Permanent

**Call Handler Duties**:

- Monitoring jobs and liaising with contractor for sheltered blocks.
- As part of the legal process and court hearings you will need to arrange dates to obtain warrants and arrange for the relevant parties to attend forced entries all forced entries.
- Raising and liaising with contractors on Asbestos jobs and allocate costing
- First point of contact for all calls coming into the Walthamstow Office call centre.
- To cover anyone other member of the team’s duties in their absence.
- Input data from resident satisfaction forms.

**Call Handler Requirements**:
**Qualifications**
- GCSE in Mathematics and English
- A business administration or customer service qualification will be beneficial, but not essential.
- Intermediate level user of Microsoft Office.

**Experience**
- Previous experience within a busy customer service role.

**Skills/Knowledge**
- The ability to establish and maintain effective, professional working relationships with internal and external stakeholders
- Excellent communication and interpersonal skills
- Effective time management and organisation of own workload
- The ability to learn new software packages.
- To be able to work as part of a team

**Call Handler Benefits**:

- Competitive Salary
- Company Van and Fuel Card
- Uniform and PPE
- 22 days holiday per year
- Employee Assistance Programme

**About the Company**:
Aston Group is a leading Building Services and Facilities Management company for commercial and residential clients.

We have been setting standards for efficiency, innovation and quality since 1964.

We believe that our success is down to the hard work and efforts of our amazing team. Their ability to interact positively, professionally and empathically with our diverse client base and members of the public, is as important to us as their technical skills.

We are always on the lookout for quality driven, dynamic, skilled individuals who are looking for a new adventure in the construction and engineering industry.

Our mission has never waivered: to provide each and every customer with a product and service that we, as a family, can be proud of. It stood us in good stead back then and continues to this day.

Aston Group is currently working toward the business’s first sustainability strategy to support the UK government goal to achieve net zero carbon emissions by 2050.

We support the government’s carbon emission aims include taking steps to actively minimise the carbon footprint of the business.