Helpdesk

3 weeks ago

Egham, United Kingdom ATA Full time

**Helpdesk Operative - Egham - £25,000 to £30,000**

A great opportunity has arisen with a leading UK based technology integration business.

The role is responsible for maintaining high levels of customer service and support for dedicated key accounts.

Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are primary objectives of the role.

**Main Job Responsibilities / Job Specification**:
**Responsibilities will include**:

- Single point of contact to meet communication needs of key International customers.
- Management and ownership of cases throughout their lifecycle and through to completion.
- Case diagnosis and first line qualification of issues before call out.
- Ensure cases are restored for service within SLA.
- Booking of engineering resource / Logistics / Travel / Critical Spares etc.
- Engagement with other departments.
- Raising of accurate escalations in a timely manner.
- Booking of preventative maintenance visits.
- Weekly Touch-point meeting, reports and chairing of conference calls.
- Responsible for keeping case reporting and billing systems up to date.
- Raising supplier purchase orders.
- Invoicing management.
- Excellent customer relations and interpersonal skills.
- Production of quotations.

**Key skills**:

- Accurate recording of calls and customer/contract requirements
- Effective action and follow-up of required activities
- A meticulous attention to detail
- Administration and organisational skills
- Excellent customer relations and interpersonal skills
- Ability to take responsibility
- Ability to multi task and meet SLA based deadlines
- Ability to work on own initiatives, whilst part of a larger service delivery team

**Additional requirements / Advantages**:

- Experience of incident based ticketing systems
- Experience of CRM systems, (ideally Microsoft Dynamics)
- Previous Customer Service experience

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Egham: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: One location

  • Helpdesk and Student and Programme Administration

    3 weeks ago

    Egham, United Kingdom Royal Holloway University of London Full time

    **Student Administration - School of PDA**: **Location**: - Egham**Salary**: - £25,138 per annum - including London Allowance- **Post Type**: - Full Time**Closing Date**: - 23.59 hours GMT on Friday 29 March 2024**Reference**: - 0324-096Full-Time, Fixed-Term (until 24 March 2025) Post available from 1 April 2024 (or as soon thereafter) Applications...

  • Customer Service

    1 month ago

    Egham, United Kingdom Concept Full time

    Customer Service /Helpdesk Location: Egham - Salary: £28000 Contact: To apply for this vacancy, please send an email to: brenda.spink@concept-ltd.co.uk with your name, contact telephone number and attach the latest copy of your CV. CUSTOMER SERVICE /HELPDESK REPRESENTATIVE Egham/Staines Salary up to £28,000 One of...

  • Customer Service

    4 weeks ago

    Egham, United Kingdom Concept Full time

    Customer Service /Helpdesk Location: Egham - Salary: £28000 Contact: To apply for this vacancy, please send an email to: brenda.spink@concept-ltd.co.uk with your name, contact telephone number and attach the latest copy of your CV. CUSTOMER SERVICE /HELPDESK REPRESENTATIVE Egham/Staines Salary up to £28,000 One of...

  • Helpdesk Operative

    2 weeks ago

    Egham, United Kingdom ATA Full time

    **Helpdesk Operative - Staines - £25,000 to £30,000** A great opportunity has arisen with a leading UK based technology integration business. The role is responsible for maintaining high levels of customer service and support for dedicated key accounts. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of...

  • AV Helpdesk Support Engineer

    1 month ago

    Egham, United Kingdom Concept Full time

    AV Helpdesk Support Engineer Location: Egham - Salary: £25000 Contact: To apply for this vacancy, please send an email to: brenda.spink@concept-ltd.co.uk with your name, contact telephone number and attach the latest copy of your CV. Helpdesk Support Engineer Egham/Staines Salary up to £25,000 A leading global audio...

  • AV Helpdesk Support Engineer

    4 weeks ago

    Egham, United Kingdom Concept Full time

    AV Helpdesk Support Engineer Location: Egham - Salary: £25000 Contact: To apply for this vacancy, please send an email to: brenda.spink@concept-ltd.co.uk with your name, contact telephone number and attach the latest copy of your CV. Helpdesk Support Engineer Egham/Staines Salary up to £25,000 A leading global audio...

  • Night Shift Customer Service Representative

    3 weeks ago

    Egham, United Kingdom Enterprise Rent-A-Car Full time

    **Overview**: We’re currently seeking home-based Customer Service Representatives to join our Enterprise Car Club helpdesk. ECC Helpdesk is a technical support team for our Car Club Members. We provide 24/7 mobility support to ensure service excellence for a smooth automated rental experience. With coverage across all main UK Hubs from Penzance to Thurso,...

  • Software Solutions Officer

    2 months ago

    Egham, United Kingdom Cantello Tayler Recruitment Full time

    Software Solutions Officer Cantello Tayler Recruitment are currently recruiting for a Software Solutions Officer to join our client based in Egham. The successful Software Solutions Officer will be responsible for: - Reviewing current status of managed services systems and infrastructure - Recommending upgrade path to provide a stable platform with the...

  • Resource Coordinator

    3 weeks ago

    Egham, United Kingdom ATA Full time

    **Resource Coordinator - Egham - £25,000 to £30,000** You will be working for a leading technology company who have been going through are sustained period of growth. The role is responsible for managing the Field Service Engineers (FSE’s) resource diary. **Key Responsibilities** - Dispatch and control efficient schedules for all engineers in...

  • Resource Coordinator

    4 days ago

    Egham, United Kingdom ATA Full time

    **Resource Coordinator - Egham - £25,000 to £30,000** You will be working for a leading technology company who have been going through are sustained period of growth. The role is responsible for managing the Field Service Engineers (FSE’s) resource diary. **Key Responsibilities** - Dispatch and control efficient schedules for all engineers in...

  • Customer Service Agent

    2 months ago

    Egham, United Kingdom proAV Limited Full time

    About The Role Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Customer Service Agent/Helpdesk Agent to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service...

  • Software Solutions Officer

    1 week ago

    Egham, Surrey, United Kingdom Cantello Tayler Recruitment Full time

    Software Solutions OfficerCantello Tayler Recruitment are currently recruiting for a Software Solutions Officer to join our client based in Egham.The successful Software Solutions Officer will be responsible for:Reviewing current status of managed services systems and infrastructure Recommending upgrade path to provide a stable platform with the initial...

  • Resource Coordinator

    2 weeks ago

    Egham, United Kingdom ATA Full time

    **Resource Coordinator - Egham - £25,000 to £30,000** You will be working for a leading technology company who have been going through are sustained period of growth. The role is responsible for managing the Field Service Engineers (FSE’s) resource diary. **Key Responsibilities** - Dispatch and control efficient schedules for all engineers in...

  • Customer Service Resource Coordinator

    2 months ago

    Egham, United Kingdom ProAV Full time

    **About The Role** Role Overview The role is responsible for managing the Field Service Engineers (FSE’s) resource diary. Key Responsibilities - Dispatch and control efficient schedules for all engineers in reference to PMV’s, reactive and scheduled call outs and quoted works. - Checking system as your first job to ensure all engineers are logged in to...

  • Global Service Desk Junior VNOC Engineer

    2 months ago

    Egham, United Kingdom proAV Limited Full time

    About The Role Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Global Service Desk Junior VNOC Engineer to be a key part of our Egham team, representing proAV, taking full responsibility for maintaining high...

  • Customer Service Resource Coordinator

    2 months ago

    Egham, United Kingdom proAV Limited Full time

    About The Role Role Overview The role is responsible for managing the Field Service Engineers (FSE’s) resource diary. Due to the nature of the Support Services business many of these areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the...

  • Customer Service Agent

    1 month ago

    Egham, United Kingdom proAV Limited Full time

    About The RoleRole Overview:proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.Our immediate requirement is for an experienced Customer Service Agent/Helpdesk Agent to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service and...

  • Customer Service Agent

    4 weeks ago

    Egham, United Kingdom proAV Limited Full time

    About The RoleRole Overview:proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.Our immediate requirement is for an experienced Customer Service Agent/Helpdesk Agent to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service and...

  • Customer Service

    1 month ago

    Egham, United Kingdom Concept Full time

    Customer Service Location: Egham - Salary: £28000 Contact: To apply for this vacancy, please send an email to: brenda.spink@concept-ltd.co.uk with your name, contact telephone number and attach the latest copy of your CV. CUSTOMER SERVICE /HELPDESK REPRESENTATIVE Egham/Staines Salary up to £28,000 One of Europe’s...

  • Customer Service

    4 weeks ago

    Egham, United Kingdom Concept Full time

    Customer Service Location: Egham - Salary: £28000 Contact: To apply for this vacancy, please send an email to: brenda.spink@concept-ltd.co.uk with your name, contact telephone number and attach the latest copy of your CV. CUSTOMER SERVICE /HELPDESK REPRESENTATIVE Egham/Staines Salary up to £28,000 One of Europe’s...