Triage Officer
4 months ago
**Role**:Technology Enabled Care Services (TECS) Triage Officer
**Location**:Worthing
**Hours**:Full-Time, 37.5 hrs per week, Monday
- Friday, 8:00am-16:00pm or 9:00am-17:00pm
**Salary**:£22,990 pa
Do you want to be a valued part our Technology Enabled Care Service (TECS)? NRS Healthcare is the Development Partner working with West Sussex County Council and NHS CCG to deliver specialist care technology services for people living in West Sussex.
NRS Healthcare delivers TECS in 9 other areas of the country so you will be joining a nationwide team specialising in this emerging field of care and support. From digital telecare, telehealth, internet of things based predictive sensors and artificial intelligence-based insights, smart homes and mobile / health app-based technologies, this is an exciting place to be and great for your own career development. If you’ve a passion for learning and enjoy working hard to get the best outcomes for your customers, then join the team.
**Based at the NRS Worthing site the post holder will**:
- Support the Technology Enabled Care Services (TECS) team members in the delivery of an effective TECS service. This includes (under the supervision of a qualified Occupational Therapist)
- Supporting the triaging of TECS referrals and identifying the most appropriate course of action for these, including translating into effective technical installation requirements.
- Support the Service and Transformation Manager with creating a local environment for change through effective communication, supporting process improvements and creating cult, so that TECS becomes an integral part of the local health and care system.
- Prioritise and log all referrals into the IT system
- Contact service user / carers by telephone and carry out telephone assessment or book an appointment for an assessor to visit the person at home.
- Ensure follow up visits and signposting are completed effectively and timely.
- Update all IT systems (including iCON and Excel) accurately and in a timely manner
- Undertake review telephone calls to service users to ensure all needs have been meet
- Ensure landlords permission is gained if necessary, for the TECS installation.
- Work flexibly at times to ensure that changing priorities are met
- Being proactive in directing/signposting people, family members / carers to other relevant support services sources of assistance and support
- Be the lead Customer Services role for private payers choosing to buy TECS services from NRS directly and for publicly funded customers, supporting the commissioners’ local strategy to increase the uptake of TECS by both groups of people.
- Support the team with work arising out of negotiations with other service providers, completed on behalf of Torbay and South Devon NHS Trust
- Taking a supporting role in projects and service developments as agreed with the commissioners.
- Work closely with prescribers to promote effective partnership working.
- Work in partnership and close liaison with other health, social care and voluntary sector partners as required.
- Clearly record all intervention in line with evidence-based practice so that the success, or otherwise, of the service is measurable, both in terms of service user and carer satisfaction as well as financial efficiencies.
- Attend meetings as and when required
- Participate in NRS Healthcare's appraisal and supervision processes
- Fully compliant with all relevant mandatory training as and when required
**Essential Criteria**
- Good level of general education to GCSE or similar (as a guide 4 GSCE’s A*-C)
- Demonstrable Knowledge and practice of good customer care skills - particularly over the telephone
- Experience (personal, paid or voluntary) of working with disabled adults and older people
- Experience of working with a range of partner organisations
- Assessment skills
- Excellent interpersonal skills
- Good communication, listening skills on the telephone
- Ability to prioritise and categorise based on information provided and using sound judgement
- Effective written skills
- Effective organisation and time management skills
- Ability to complete and use spreadsheets (Excel) and other IT based reports
- Ability to prioritise your work
- Ability to use own initiative
- Positive attitude
- Willingness to learn
- Demonstrable Knowledge and practice of good customer care skills
- Willing and able to occasionally travel to other NRS locations in the UK
- Health, safety and Risk aware
- Maturity & resilience
- Enthusiasm
- Honesty and integrity
- Flexibility & responsiveness
**Desirable Criteria**
- Relevant additional qualifications e.g. administrative qualifications, Health and Social Care qualifications
- Relevant additional qualifications e.g. Level 2/3 in Health and Social Care, NVQ
- Experience within a community setting
- Experience of working within a Health and Social Care setting.
- Experience of working in a challenging and emotional environment, dealing w
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