Customer Service Coordinator

1 month ago


Chertsey, United Kingdom Konnect Personnel Ltd Full time

Our client, a leading global video surveillance company is looking to hire a Customer Service Coordinator to work for their European head quarter located in Surrey.

**Key Responsibilities**:

- To provide technical sales administration to UK customers and the internal technical support team
- Production and implementation of training schedule for customers liaising with Tech Support, Sales team and Training Manager, as and when required
- To administer and proactively manage the training diary
- To arrange any technical site visits, including any pre & post site visit follow up
- To take minute meeting notes & following up on action points
- To arrange shipment & delivery of products to customers
- To provide accurate detailed written reports & statistics for technical support related issues and outstanding client issues as and when required
- To actively build close positive working relationships internally (to support the sales team & liaise with the service team) and externally (with a key focus on customers)
- To handle customer complaints and create & manage customer feedback survey’s
- To provide support to colleagues and management on 'ad hoc’ projects
- Ability to work within tight deadlines and schedules
- To display an alignment with company values including passion, integrity, honesty and respect
- Attending road shows & events such as IFSEC (International Fire and Security Exhibition and Conference), including set-up, the show itself and packing up after the show
- Any other tasks conducive to administration of Technical sales team as and when required

**Personal Attributes & Experience**:

- A Minimum of 2 years’ experience within administration function, preferably within the CCTV industry
- Ability to communicate on all levels in a clear and concise manner both verbally and electronically
- Ability to travel outside of the UK as and when required

**Qualification Requirements**:

- A-Level standard education or equivalent
- Intermediate & Advanced 'Microsoft Office’ skills to include Excel
- Clean Driving License
- English Language essential, European Languages useful

This job description indicates the general nature and level of work performed within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. You will also be expectedto undertake duties which may not be listed on this job description as directed by your line manager which will be deemed as reasonable within the scope of the role.



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